Account Coordinator

Location: Nha Trang (Remote)

Working Hour: Monday to Friday, 8:30 AM – 5:30 PM

Contract: 12 months – Sign with 3P-Talentnet

About The Company

The company is Southeast Asia's leading superapp. We are dedicated to driving Southeast Asia forward by economically empowering everyone. We are fueled by Heart, Hunger, Honour, and Humility and use the power of Technology and AI to serve our communities.

GET TO KNOW THE TEAM

The team is a dynamic group focused on delivering the best non-food delivery experience for our users. We collaborate with top-tier retailers, brands, and delivery partners to ensure a seamless ecosystem.

GET TO KNOW THE ROLE

• This is a critical role responsible for managing and growing relationships with Enterprise-level partners (including leading convenience store chains, pharmacy chains, health & beauty retailers, etc.). You will act as a strategic consultant to these key accounts, ensuring mutual growth and operational excellence.
• You will report directly to the Team Lead, Account Management.
  
  

Key Responsibilities


High-Touch Acquisition & Hunting (The Field)

• Merchant Prospecting: Identify, pitch, and lead negotiations with a diverse range of retailers (Local Heroes, Grocery chains, and Specialty stores) to join the platform.
• Onboarding & Integration: Oversee the end-to-end onboarding process for new enterprise accounts, ensuring smooth system integration into the platform's processes.
• On-the-Ground Intelligence: Regularly visit markets and retail hubs to gather real-time data on.
  
  

Account Coordinator

• Strategic Relationship Management: Build and maintain strong, long-term relationships with SMB commercial partners. Act as the main point of contact to engage prospects and existing partners effectively.
• Performance Optimization: Monitor key metrics (Sales Volume, Order Accuracy, Delivery Efficiency, Fulfillment Rates) and proactively troubleshoot operational issues to minimize disruption.
• Growth & Campaign Execution: Collaborate with partners to design and implement promotional campaigns, menu optimizations, and pricing strategies that align with market demands.
• Data-Driven Consulting: Utilize data analytics to identify buying patterns, predict outcomes, and recommend proactive measures to improve the partner's performance on the platform.
• Representation: Represent the platform in external meetings and business reviews to showcase the value of the partnership.
  
  

Requirements

• Experience: Minimum of 2+ years of experience in Account Management, Business Development, or Partnerships, preferably in E-commerce, On-demand Delivery (Food/Mart), FMCG, or Agency environments.
• Education: Bachelor's degree in Business Administration, Marketing, Data Science, or a related field.
• Enterprise Mindset: Experience managing key accounts/enterprise clients is a strong advantage.
• Analytical Skills: Proficiency in using data to inform decisions and strategies. Ability to analyze spreadsheets and performance charts.
• Tech-Savvy: Comfortable using CRM tools and internal software systems.
• Execution-Driven Mindset: A highly driven individual with a winning spirit and a hands-on approach to drive initiatives from planning through to successful execution.
• Process-Oriented: A disciplined approach to following strict workflows and meeting deadlines.
  
  

Salary And Benefits

• Salary up to VND 14,500,000 gross/month + Incentive
• 100% salary in 2-month probation period & full SHUI
• Annual leave
• Laptop provided