Job Description:
The Wellbeing Operation Manager is essential in ensuring that the Regional Wellbeing Manager&aposs vision is realized through effective support, coordination, and operational excellence, ultimately enhancing the overall wellbeing services delivered to GI Employees.
Roles and Responsibilities:
- Coordination and Communication
- Acts as a liaison between the client, outsourced vendor and operation teams to ensure clear communication.
- Support Wellbeing Program Updates with stakeholders
- Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery between stakeholders
- Operational Support
- Ensures that the Service Delivery teams have the necessary resources and tools to implement wellbeing programs effectively.
- Identifies inefficiencies in operations and recommends improvements to enhance service delivery.
- Tracks and analyzes data related to wellbeing programs and initiatives to assess their effectiveness.
- Prepares reports for the Operation Team to inform decision-making and strategy development.
- Program Implementation
- Be the point of contact for urgent and crisis situations
- Able to present statistical analysis reports and research
- Assists in the rollout of new wellbeing initiatives and ensures they align with regional goals.
- Establishes feedback channels for Service Delivery teams to share insights and suggestions for program enhancements.
- Assess employee needs and develop localised intervention plans.
Qualification
- Minimum of Bsc in Psychology, Public Health, Social Worker
- Experience in BPO or Management and Reporting.
- 2+ years of experience in operations management, preferably in wellbeing or health-related fields.
- Strong analytical skills with experience in data reporting and analysis.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and reporting software.
- Familiarity with wellbeing programs and employee assistance initiatives is a plus
Skills:
- Strong organizational and multitasking abilities.
- Ability to work collaboratively in a team environment.
- Problem-solving mindset with a focus on continuous improvement.
- Passion for promoting health and wellbeing in the workplace.
Reporting Line:
- Regional Wellbeing Managers for regular updates on the program Implementation
- Senior Operational Managers for results of wellbeing service delivery
- Point of contact for clients visits across regionals
Working Hours & Arrangement
- Office hours: 9:00 AM 6:00 PM.
- Flexible option for Work From Home.
- Candidate should be open to business travel when required.
- Open for candidates in Vietnam and Indonesia only.
