Job Description:
1. Demand & Performance Planning
- Lead the consolidation of sales projections from Commercial to build warehouse-level operational plans.
- Translate sales forecasts into actionable outbound plans and key operational metrics to ensure warehouse operations are well-aligned with business pacing and run efficiently.
- Monitor actual performance versus projection, identify gaps, and drive adjustment plans to maintain service level and operational efficiency.
- Regularly review and improve forecast accuracy through data-driven insights and close coordination with related teams.
- Collaborate with cross-functional stakeholders to design and enhance planning frameworks supporting long-term operational scalability.
2. Ops Continuity Planning
- Lead end-to-end planning for major commercial campaigns and holiday periods, covering volume projection, capacity assessment, and post-event performance review.
- Partner with Opex, Workforce Management, and Warehouse teams to define capacity targets, manpower plans, and operational KPIs before, during, and after campaign periods.
- Act as the key liaison between Commercial and Warehouse teams for flash sales, livestreams, and voucher pushes that directly impact warehouse order load.
- Serve as PIC to monitor execution performance, ensuring operations follow plan and campaign targets are achieved.
- Anticipate risks and propose contingency plans to ensure operational continuity during network-wide peaks or disruptions.
3. Executive Reporting & Process Improvement
- Build and maintain dashboards and performance reports to track operational health, forecast accuracy, and campaign outcomes.
- Translate data into actionable insights to support management decisions and continuous improvement initiatives.
- Identify process gaps and lead initiatives to enhance planning accuracy, visibility, and efficiency across the warehouse network.
- Perform other tasks or projects as assigned by the line manager to support overall operational objectives.
Requirements:
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or related technical field.
- 2-4 years of experience in warehouse operation planning or production planning, preferably in e-commerce, logistics, or manufacturing environments.
- Strong understanding of capacity planning, throughput management, resource optimization, and operation flow design.
- Proficient in data analysis and planning tools (Excel, Power BI, SQL, or equivalent).
- Excellent communication and cross-functional coordination skills.
- Demonstrated ownership, structured problem-solving, and ability to perform effectively under fast-paced, high-pressure conditions.
