About The Team
Responsible for end-to-end operational planning across Shopee's warehouse network by aligning sales forecasts with execution capability. The role drives operational readiness, ensures resource optimization, and strengthens coordination between Commercial and Operations teams, especially during high-impact periods such as campaigns and holidays.
Job Description
- Demand & Performance Planning
- Lead the consolidation of sales projections from Commercial to build warehouse-level operational plans.
- Translate sales forecasts into actionable outbound plans and key operational metrics to ensure warehouse operations are well-aligned with business pacing and run efficiently.
- Monitor actual performance versus projection, identify gaps, and drive adjustment plans to maintain service level and operational efficiency.
- Regularly review and improve forecast accuracy through data-driven insights and close coordination with related teams.
- Collaborate with cross-functional stakeholders to design and enhance planning frameworks supporting long-term operational scalability.
- Ops Continuity Planning
- Lead end-to-end planning for major commercial campaigns and holiday periods, covering volume projection, capacity assessment, and post-event performance review.
- Partner with Opex, Workforce Management, and Warehouse teams to define capacity targets, manpower plans, and operational KPIs before, during, and after campaign periods.
- Act as the key liaison between Commercial and Warehouse teams for flash sales, livestreams, and voucher pushes that directly impact warehouse order load.
- Serve as PIC to monitor execution performance, ensuring operations follow plan and campaign targets are achieved.
- Anticipate risks and propose contingency plans to ensure operational continuity during network-wide peaks or disruptions.
- Executive Reporting & Process Improvement
- Build and maintain dashboards and performance reports to track operational health, forecast accuracy, and campaign outcomes.
- Translate data into actionable insights to support management decisions and continuous improvement initiatives.
- Identify process gaps and lead initiatives to enhance planning accuracy, visibility, and efficiency across the warehouse network.
- Perform other tasks or projects as assigned by the line manager to support overall operational objectives.
Requirements
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or related technical field.
- 24 years of experience in warehouse operation planning or production planning, preferably in e-commerce, logistics, or manufacturing environments.
- Strong understanding of capacity planning, throughput management, resource optimization, and operation flow design.
- Proficient in data analysis and planning tools (Excel, Power BI, SQL, or equivalent).
- Excellent communication and cross-functional coordination skills.
- Demonstrated ownership, structured problem-solving, and ability to perform effectively under fast-paced, high-pressure conditions.
