Triage Analyst

About the Company

Straive (formerly SPi Global) is a global leader in AI-driven value creation, business transformation, and Global Capability Center (GCC) delivery empowering private-equity portfolio companies, mid market firms, and enterprises with scalable, technology-enabled execution. We operationalize Data Analytics and AI for global enterprises, working with several Fortune 500 companies. We serve clients across industries, including Banking, Financial and Information Services, Retail, Media and Technology, EdTech, Science and Research, Logistics and Supply Chain, and Pharma & Life Sciences. Our strategically placed team of 20,000+ employees operates in nine countries: the Philippines, India, the United States, Nicaragua, Vietnam, the United Kingdom, Singapore, South Africa, and Canada.

About the Role

We are seeking a highly detail-oriented L1 FinCrime Triage Analyst to join our frontline defence team supporting a global social commerce platform. This role is focused on the rapid identification and disposition of high-volume alerts across Know Your Customer/Business (KYC/KYB) and Transaction Monitoring (TM). You will utilize predefined playbooks to clear risk-irrelevant alerts, ensuring strict adherence to daily SLAs while maintaining a minimum 95% quality accuracy target.

Location : Hanoi / Ho Chi Minh

Responsibilities

• Alert Triage: Conduct rapid, initial reviews of high-volume Transaction Monitoring and KYC/KYB alerts generated by automated risk engines.
• Playbook Execution: Apply strict, predefined client playbooks to accurately categorize risk and disposition alerts (Clear vs. Escalate) within aggressive turnaround times (e.g., 2 business days).
• Data Validation: Review user/seller KYC profiles, verify identity documents, and conduct initial data screening against watchlist databases (Data Confirming & Data Screening).
• False Positive Clearance: Maintain extremely high accuracy in clearing false positives to prevent downstream backlogs for the L2 investigative teams.
• Quality & SLA Adherence: Consistently meet or exceed daily throughput KPIs, Average Handling Time (AHT) targets, and the 95% quality/accuracy threshold.

Required Skills

• 1–3 years of experience in AML, KYC/CDD, Fraud, or Transaction Monitoring within a BPO, consulting, or financial services environment.
• Familiarity with standard AML typologies and identity verification protocols.
• Proven ability to work in a high-volume, production-driven environment with strict SLA requirements.
• Excellent reading comprehension and analytical skills to quickly digest alert data.
• Strong English communication skills to leave concise, clear notes on alert dispositions.

Recognition & Achievements

● We have been recognized as a Star Performer in Data & AI Services Specialists - Everest's North America PEAK Matrix 2025, and as a Leader in AIM's Pema Quadrant of Agentic AI Service Providers - 2025.

● In Nov 2023, Straive acquired Gramener, an award-winning, design-led data science company, enhancing our data, analytics, and AI capabilities. In June 2025, we acquired SG Analytics, a leading provider of AI-powered insights and contextual analytics services.