About CXM
Established in 2015, CXM Group is a fast-growing and highly regulated global Fintech company operating as a liquidity provider for both institutional and retail clients, with representative offices worldwide.
Role Overview
The Customer Support Executive is responsible for delivering a reliable client experience across the company's trading platforms. The role includes supporting account-related matters, resolving technical or transactional issues, and providing clear guidance on products and services.
Key Responsibilities
- Manage and respond to client inquiries via live chat, email, and client portal
- Provide accurate and timely support in line with defined service standards
- Perform KYC procedures and ensure accurate processing of trading account information in the CRM system
- Coordinate with internal departments as required
- Follow up to ensure client issues are fully resolved
- Adhere to internal operating procedures and company policies
Requirements
Requirements
- Proven experience in customer support or client service
- Knowledge or experience in Forex or financial markets is an advantage
- Strong written communication skills in both English and Vietnamese
- Proficiency in Microsoft Office including Word, Excel, and Outlook
- Strong problem-solving skills and attention to detail
- Ability to work under pressure and meet deadlines
- Flexible to work rotating shifts including morning and evening shifts
Benefits
Competitive salary with KPI bonus Night shift allowance (if applicable) Collaborative and supportive working environment
Leaves
Medical
Gym Allowance
