Technical Project Operations Analyst , Payment - ShopeePay
Job Description
Job Description:
- Own and manage end-to-end operational processes for payment services, ensuring smooth execution, service stability, and timely issue resolution.
- Monitor system-wide abnormalities across multiple modules and platforms coordinate closely with tech teams, vendors, and external partners to investigate, escalate, and resolve issues effectively.
- Proactively identify operational gaps, inefficiencies, and risks drive improvement initiatives with a strong sense of ownership and an entrepreneurial mindset.
- Apply analytical techniques to identify bottlenecks, root causes, and operational risks transform complex data into actionable insights to support operational and strategic decision-making.
- Design, build, and maintain automation tools, dashboards, and operational reports to improve monitoring efficiency and reduce manual workload.
- Maintain and continuously improve SOPs, process documentation, and escalation workflows align cross-functional teams on procedures, SLAs, and handoff processes.
- Lead continuous improvement initiatives to scale operational capabilities and support business growth.
Requirements:
- Bachelor's or Master's degree in Engineering, BBA, or any related field
- Ability to work effectively in fast-paced, complex environments with strong analytical and problem-solving skills
- Detail-oriented, well-organized, and able to work collaboratively with cross-functional teams
- Customer-oriented mindset with good communication and interpersonal skills good command of English
- Flexible to support operational issues outside standard working hours when required.
- Proficient in data handling and analysis, with experience or a strong interest in process improvement and automation SQL and coding or scripting experience (e.g., Google Apps Script, JavaScript, Python) is a plus.
- Strong interest in FinTech, payment systems, or financial operations
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Key Skills
About Company
Skills:
automation, Sql, Python, R, process improvement, applying AI tools
Skills:
Python, Sql, Ms Excel, Javascript, Google App Script