Table Games
Work Location Ho Chi Minh
Job Level Team Leader / Supervisor
Job Type Permanent
Qualification Bachelor
Experiences 8 Years
Salary Negotiable
Industry Casino
Deadline to Apply 10/11/2025
Contact Person Recruitment Department
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Job Description
- Company Orientation: Introducing new employees to company culture, policies, safety procedures, and property layout.
nh hng Cng ty: Gii thiu cho nhn vin mi v vn ha doanh nghip, chnh sch, quy trnh an ton v s c s vt cht.
- Customer Service Training: Teaching standards for guest interaction, handling complaints.
o to Dch v Khch hng: Truyn t cc tiu chun trong vic tng tc vi khch, x l khiu ni.
- Compliance Training: Delivering mandatory training on Responsible Gaming (identifying problem gambling, self-exclusion protocols), alcohol awareness, and anti-money laundering (AML) procedures.
o to Tun th: Trin khai cc chng trnh o to bt buc v Chi c trch nhim (nhn din hnh vi c bc c vn , quy trnh t loi tr), nhn thc v ru v quy trnh phng chng ra tin (AML).
- Role-Specific Training: Providing technical training for Dealer, Supervisor
o to theo v tr cng vic: Cung cp kin thc v k nng chuyn mn cho nhn vin chia bi, nhn vin gim st bn tr chi
- Administer skills assessments and proficiency tests to evaluate trainee progress.
Thc hin cc bi kim tra k nng v nh gi nng lc theo di s tin b ca hc vin.
- Act as a resource for team members and supervisors, answering questions on procedures and standards.
ng vai tr l ngun h tr cho cc thnh vin trong nhm v gim st, gii p thc mc lin quan n quy trnh v tiu chun lm vic.
- Track employee attendance and participation in all training sessions.
Theo di tnh hnh tham d v mc tham gia ca nhn vin trong tt c cc bui o to.
- Maintain accurate and up-to-date training records for each employee for compliance purposes.
Lu tr h s o to chnh xc v cp nht cho tng nhn vin nhm p ng yu cu tun th.
- Assist the Training Manager in preparing training materials, manuals, and visual aids.
H tr Qun l o to trong vic chun b ti liu, s tay v cc cng c trc quan phc v o to.
- Set up and maintain the training facility and equipment (e.g., training tables, cards, chips, projectors).
Chun b v duy tr c s vt cht, trang thit b phc v o to (v d: bn o to, b bi, phnh, my chiu).
- Ensure all training delivered is consistent with company standards, internal controls, and local gaming regulations.
m bo tt c cc chng trnh o to c trin khai ph hp vi tiu chun ca cng ty, quy trnh kim sot ni b v quy nh php lut v tr chi c thng.
- Stay current on game procedures, regulatory changes, and company policies to ensure training content is always accurate.
Thng xuyn cp nht quy trnh tr chi, cc thay i trong quy nh php l v chnh sch cng ty m bo ni dung o to lun chnh xc.
Job Requirement
Qualifications & Experience/ Trnh & Kinh Nghim
- Education: College degree is required or equivalent. Associates or bachelors degree in hospitality, Training, or a related field is a plus.
Hc vn: Yu cu tt nghip Cao ng hoc trnh tng ng. u tin ng vin c bng Cao ng hoc C nhn chuyn ngnh Khch sn Nh hng, o to, hoc cc lnh vc c lin quan.
- Experience:
- Minimum of 8 years of experience in gaming industry and 2 years experience in conducting games training for casino.
Ti thiu 8 nm kinh nghim trong ngnh casino, trong c t nht 2 nm kinh nghim trc tip o to v cc tr chi casino.
- Must possess expert-level proficiency in dealing at least 3-4 major casino games.
Yu cu c trnh chuyn mn cao trong vic chia bi thnh tho t nht 34 tr chi casino ch o.
Required Skills & Competencies/ K nng & Nng lc yu cu
- Expert Game Knowledge: In-depth, practical knowledge of the games and procedures for the table games.
Kin thc chuyn su v tr chi: Am hiu thc t v chi tit v cc tr chi bn v quy trnh vn hnh.
- Exceptional Communication Skills: Clear, patient, and effective verbal communication skills. Ability to explain complex procedures in an easy-to-understand manner.
K nng giao tip xut sc: Kh nng truyn t r rng, kin nhn v hiu qu; c th gii thch cc quy trnh phc tp theo cch d hiu.
- Interpersonal Skills: Approachable, positive, and supportive attitude. Ability to build rapport with trainees and operational staff.
K nng giao tip c nhn: Thi thn thin, tch cc v h tr; c kh nng xy dng mi quan h tt vi hc vin v nhn vin vn hnh.
- Patience: Ability to work with individuals of varying skill levels and learning paces.
Kin nhn: C th lm vic vi nhiu i tng cc trnh k nng v tc tip thu khc nhau.
- Basic Technical Skills: Proficiency with PowerPoint, Word, and Excel to run presentations and track progress.
K nng tin hc c bn: S dng thnh tho PowerPoint, Word v Excel thc hin bi ging, thuyt trnh v theo di tin .
Job tags: Training Officer
