Senior Sales Associate

Brief Summary

We are seeking a dedicated Boutique Ambassador with a passion for luxury retail and an exceptional commitment to client service. This role offers the opportunity to create memorable experiences for clients while contributing to the success of the boutique.

Responsibilities

• Achieve monthly and annual sales targets aligned with commercial strategies and client service excellence. Welcome clients in-person, over the phone, and via email, ensuring adherence to established standards. Collaborate with team members under the supervision of the Boutique Manager during sales and after-sales processes. Create remarkable client experiences to enhance satisfaction and loyalty. Act as a brand ambassador, demonstrating and promoting the boutique's image and values. Gather qualitative client data to enrich the boutique's client portfolio and maintain up-to-date customer databases. Develop brand awareness and customer loyalty through outstanding service. Assist in the organization of marketing events and enhance networking efforts to generate new leads. Participate actively in team meetings, inventory counts, and daily operations. Provide support to fellow ambassadors during sales, including customer service, gift wrapping, and stock management. Follow and promote security protocols within the boutique.

Requirements

• Diploma or Bachelor's degree in Business, Hospitality, or a related field. Willingness to engage in luxury events and network effectively outside of the boutique. Possess a strong ability to cultivate customer loyalty and build personal relationships in a multicultural environment. Solid understanding of sales principles and exemplary customer service practices. Effective selling techniques, complemented by strong storytelling skills. Highly organized with exceptional attention to detail and high standards for client care. Strong interpersonal skills capable of working effectively as part of a team and managing multiple tasks. Digitally proficient, with a keen interest in leveraging technology in customer engagement.