The Senior Production Manager manages the end-to-end production of high level spend and strategic projects while facing clients directly supporting both strategy and satisfaction. The SPM will also be expected to mentor and upskill the Production Managers and, at times, manage the project traffic among PMs.
- You are expected to identify opportunities for harmonisation, best-in-class sourcing and sustainability with your Line Management.
- You will work collaboratively and constructively with our expert teams to ensure that our work is of the highest quality and that we harness all the expertise in our business to identify opportunities and offer solutions for our clients.
- You will be an effective negotiator with the ability to compromise when required. You will always take a cross-company view.
- You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability.
Key responsibilities includes:
Relationship Management Client Relations
- Take the lead in overseeing day to day client interaction and briefings
- Maintaining regular client contact with key clients to build awareness of delivery and account status.
- Proactively manage client expectations by providing regular activity updates, advice and recommendations to enhance delivery and campaign performance.
Strategic Thinking
- Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space
- Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions.
Customer Focus
- Encourage client adoption of key process initiatives including rate cards, order windows, etc.
- Pro-actively propose continuous improvement initiatives to client, as well as provide advice on strategic campaigns
Communications
- Proactively provide visibility on day-to-day topics to your line manager and wider team in the spirit of finding synergies and opportunities for further collaboration and harmonisation.
- Ensure to tailor your messages to your respective audience to get feedback and output you require.
- Be the point of escalation within the delivery team all the while acting as the bridge with the client services team where required
Campaign Management
- Be comfortable with managing low to high complexity briefs directly with the client
- Be comfortable questioning a client brief to ensure you can clearly communicate the requirements to the production teams.
- Hold discussions with your clients about their brief requirements and add your thoughts, insights and knowledge to help define their brief.
- Provide regular campaign updates and proactively communicate next steps to clients in advance.
- Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project.
- Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements
- Provide the adequate support to the Client Services team when required from thorough spec completion and follow the required ways of working
Analytical Skills: Data Quality, Reporting and Insights
- Understand the importance of data quality and its business impact follow compliance processes to ensure data accuracy at all times.
- Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPIs
- Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness
Negotiations Management
- Manage client, team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc.
Skills, knowledge, experience, and exposure
- The Senior Production Manager will likely have a minimum of 5 years of print/POS production management experience. Relevant project management experience will be also considered positively.
- Strong industry background will be mandatory.
- Fluency both written and spoken English
Mindset to navigate the role
Managing production projects and facing directly final clients requires:
- Clear and effective communication skills at all levels in the hierarchy
- A solution orientated and resolution mindset, where problems are just the starting point for finding solutions.
- A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios.
- A technology-oriented mindset, as you will have to use different technologies in your daily job
- Attention to detail is critical in the Senior Production Managers role
- Strong mediation skills, as you will act as one of the links between Indicia Worldwide, the suppliers and the client
- A customer-centric mindset, as you will be the production expert consultant with our clients, being also able to identify new production opportunities based on their needs.
Role Requirements
- The SPM is required to be present on client site in District 1, HCMC.
- Travel to conferences or client events will be required on occasion.
