Senior Officer, Client Engagement Executive, Middle Office Anti Money Laundering Controls (Contract)

• Contact customers to resolve potential AML and tax information gaps
• Review and validate the accuracy and reasonableness of submitted information
• Handle the appeals hotline and provide timely, accurate resolutions
• Support administrative and documentation tasks in compliance with bank policies
• Coordinate with internal teams to ensure smooth case completion
• Monitor case progress to meet SLAs and regulatory timelines
• Identify process gaps and suggest workflow improvements

Requirements:

• Bachelor Degree or Diploma with 1 year of working experience in AML / KYC
• Open to outbound / inbound calls
• Open to 1 yr contract