Senior Market Manager, Vietnam

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Are you a high-energy, self-motivated individual excited about building a world-class travel brand in the Vietnamese market Trip.com is a rapidly growing OTA (online travel agency), and we are looking for a dynamic team member to drive our efforts in Vietnam.

In this Role, you'll get to

• Build strong relationships with designated hotels to grow bookings, revenue, and gross profit in the assigned market.
• Build and lead a team of Market Managers to optimize and manage successful accounts, achieving higher market share and revenue opportunities.
• Monitor team members performance and provide guidance from different perspectives.
• Handle inquiries from hotels/guest houses and resolve issues with the support team and Shanghai HQ.
• Develop commercial strategic planning based on Trip.com's group big data to maximize accommodation availability, pricing, and content.
• Conduct quarterly commercial plans and strategies for the teams, ensuring targets are delivered on time.
• Provide constant feedback to Shanghai HQ regarding market insights, competitor information, performance, and system and product issues from hotel partners.

What you'll Need to Succeed

• Minimum of 8 years of experience in reputable companies (OTAs, TMCs, BedBanks, and DMCs) with a proven track record.
• Strong problem-solving skills with a logical mindset.
• Strong negotiation and influencing skills.
• Equal depth of expertise in hotel partner development and new acquisition.
• Highly collaborative style, with the ability to navigate a complex and matrixed organization to deliver impact; strong knowledge of the hospitality industry.
• Willingness to travel extensively across the continent.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!