Main Duties:
About the Role
We are looking for a Senior Manager, Marketplace to work closely with the Head of Marketplace as a key operator for our multi-vertical platform (Bike, Car, Delivery, Clean, Food, B2B).
Your mission is to support the Head of Marketplace in balancing supply and demand, optimizing burn (promos + incentives), and protecting unit economics and service quality (FR, ETA, SQI) across cities.
You will help run the daily marketplace cockpit, prepare materials and analyses for RBC (Revenue/Burn Council), and drive concrete improvement actions with Supply, Ops, Marketing and Product.
Responsibilities:
Marketplace Balance & Quality (Execution & Analysis)
- Monitor FR%, ETA/p95 ETA, pickup distance, cancellations, and SQI by city vertical hour.
- Build and maintain geo heatmaps and Top red cells lists for the Head of Marketplace.
- Support diagnosis of issues and propose lever mixes (supply incentives, promos, pricing, routing/dispatch rules).
2. Burn, Pricing & Economics (Support)
- Prepare and update burn dashboards: Promo% GMV, Incentive% GMV, burn per incremental order (B/IncO), CM1/CM1%.
- Support scenario analysis for pricing & fee corridor changes by city vertical.
- Track campaign economics and write post-mortems (what worked, what didn't, what we repeat or kill).
3. Governance & RBC Operations
- Co-own the RBC operating rhythm with the Head of Marketplace:
- Prepare weekly RBC packs (numbers, proposals, decision log).
- Ensure all changes to promos, incentives, pricing, and key rules are recorded in the Decision Log.
- Run D+1 marketplace cockpit: align Supply, Ops, Marketing and Product on today's hotspot actions.
4. Cross-Functional Execution
- Work closely with Supply Manager on incentives/coverage and with Ops on execution in cities.
- Work with Demand Lead (Marketplace) on in-app promos, exposure, and campaign performance.
- Partner with BI & Product on dashboards, tracking, and rule changes (dispatch, stacking, scheduler)
What Success Looks Like
- Head of Marketplace can rely on you for clear, actionable views on marketplace health every day.
- Red cells (city vertical hour) are identified early, with structured action plans and follow-through.
- RBC runs smoothly with good data, clean decision logs, and visible ROI from campaigns.
- CM1% and SQI remain within guardrails while burn is deployed with discipline.
Requirements:
- 48+ years in operations, strategy, analytics, pricing, revenue management, or marketplace roles.
- Experience in ride-hailing, delivery, logistics, e-commerce or other marketplaces is a strong plus.
- Strong analytical skills (comfortable with Excel/Sheets; SQL/BI a plus).
- Structured problem solver; can turn messy data into clear recommendations.
- Comfortable working cross-functionally and communicating with Ops, Product, Marketing and Finance.
- Bias to action: enjoys owning issues end-to-end, not just producing analysis.
Nice-to-Haves
- Previous involvement with promos, incentives, or pricing.
- Experience with dispatch, routing, or geo-based operations.
