Senior Executive/ Executive, Programme Operations & Client Services

Job Title: Senior Executive/ Executive, Programme Operations & Client Services

University-Level Unit: NUS-IS

S
Faculty/Department-Level Unit: Corporate Servic

es
Employee Category: Executive & Administrat

ive
Posting Start Date: 18/05/

2026
Location_ONB: Kent Ridge C

ampus
Job Descr

iption
The Programme Operations and Client Services is a key function supporting the daily operations of the post-graduate and executive education programmes for local, international and corporate students and le

arners.
Are you passionate about dynamic and fast-moving operations and committed to delivering excellent customer-centric service Join us at NUS-ISS in a pivotal role that puts our student at the heart of everything we do. You will be key part in ensuring positive experience for local and international students as you support the day-to-day operations of our graduate programmes. As part of the Programme Operations and Client Services Team, you'll be involved in the full spectrum of student administration from programme application and admissions to course delivery, assessments, and comme

ncement.
How You'll Make

An Impact
Deliver a seamless and positive learning experience for our Graduate Programme st

• udents by:
  Handling full spectrum of programme applications, from submission through assessment (including interviews & tests), offer issuance and acceptance, enrolment and matriculation, and onboarding through orientation, to ensure admitted students are fully prepared to commence their
• programmes.Overseeing student enrolment activities such as registration, scheduling, and upkeeping the enrolment
• databases.Supporting examination-related operations including scheduling, logistics preparation, invigilation arrangements, and post-exam processing such as results collation a
• nd release.Serving as a key point of contact for candidates and students by managing feedback, addressing queries with care and clarity, and proactively proposing improvements to enhance the overall learning
• experience.Leading and/or supporting major students events, including commencement ceremonies and engagement
• activities.Collaborating cross‑functionally with teaching and functional teams to strengthen service delivery, uphold operational excellence, and ensure a consistent, high‑quality experience fo
• r students.Performing data analysis and preparing insightful reports for internal and external stakeholders to support decision‑making, monitor programme performance, and elevate service
• standards.Providing dependable secretarial and administrative support for meetings, accreditation matters, and report p
• reparation.Undertake ad‑hoc projects related to programme operations and student services, contributing proactively to initiatives that enhance the learning

experience.
What Mak

• es You Shine
  Bachelor's degree with at least 3 years of relevant experience in programme operations and customer services, preferably in an educatio
• nal instituteExcellent administration, planning and organizational skills with good eye for details and thoroughness in work. Customer-centric and good communication and interper
• sonal skills.Strong communication skills and ser
• vice-orientedWell organized with good monitoring and follow-up skills within ti
• ght deadlinesMeticulous and attentive to details due to the sensitive natur
• e of the workDemonstrates good administrative skills and the ability to manage multiple task
• s efficientlySelf-driven, resourceful and excellen
• t team playerProficient with MS office applications especi