Senior Executive, Customer Service
Senior Executive, Customer Service
pacific international lines (private) limited- Posted 26 days ago
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Job Description
Roles & Responsibilities:
This role supports PIL's Group Commercial Agency Management, Singapore Agency Customer Service department
- Ensure bookings comply with global standards, local requirements, and contractual obligations.
- Collaborate with Sales, Operations, and other internal stakeholders to resolve booking issues and optimize outcomes.
- Support agency and HQ initiatives such as digital booking adoption and system improvements.
Requirements:
- Bachelor's degree or Diploma in Business, Logistics, or related field.
- At least 3-5 years of customer service or operations experience, preferably in shipping or logistics.
More Info
Key Skills
Organisation Support
Handling bookings
Local Legal Requirement
Contractual Requirements
Partnership Sales
Logistics & Warehousing
About Company
Skills:
Customer Relationship Management (CRM), Microsoft Excel, Point of Contact for Customer, Customer Service, Proactive Communication, Customer Service Solutions, Customer Service Delivery, Attention To Detail, Invoicing, Timely Communication, Engineering, Resolve Enquiries, Microsoft Powerpoint, production of reports
Skills:
Transshipment Operations, Shipping Logistics, Data Analysis, Process Improvement, Maritime Logistics, Supply Chain
Skills:
Microsoft Office, Excel, logistics-related operations, Word, Powerpoint, Freight Forwarding
Skills:
Digital Marketing, Lead Generation, B2b Marketing, Marketing Campaign Management, Client Acquisition
Skills:
Microsoft Excel, Digitalisation and automation, cost optimisation, Data Analysis, Inventory Management, Supply chain activities, Transportation and distribution, Process Enhancement