Senior Client Manager

Company Description Ritz Events Asia Pte Ltd is an events company based in Singapore, specializing in the planning and execution of corporate and private events across the region. The company focuses on delivering high-quality, tailored event experiences that meet diverse client objectives and budgets. Team members collaborate closely with clients, vendors, and partners to ensure smooth, professional event management from concept to completion. Working at Ritz Events Asia Pte Ltd offers exposure to a dynamic, fast-paced environment where attention to detail and client satisfaction are central to success.

Role Description The Senior Client Manager is a full-time, hybrid role based in Singapore, with a mix of office-based and work-from-home arrangements. This role leads client relationships from initial enquiry through post-event follow-up, acting as the primary point of contact and ensuring client needs are clearly understood and met. Day-to-day responsibilities include managing event briefs, preparing proposals, coordinating timelines, overseeing budgets, and liaising with internal teams and external vendors. The Senior Client Manager monitors project progress, resolves issues promptly, and maintains accurate documentation to support seamless event delivery. The role also involves identifying upsell and cross-sell opportunities, contributing to business development, and mentoring junior team members to uphold service standards.

Qualifications

• Proven experience in client management or account management, preferably within events, hospitality, marketing, or related industries.
• Strong project management capabilities, including organizing multiple events, managing timelines, and overseeing budgets.
• Excellent communication and interpersonal skills, with the ability to build trust, manage expectations, and present proposals confidently.
• Demonstrated problem-solving skills and the ability to remain calm and resourceful in a fast-paced, time-sensitive environment.
• Proficiency with common office and collaboration tools and willingness to learn new systems.
• Ability to work independently and as part of a team in a hybrid work arrangement, with strong self-management and reliability.
• Relevant education in business, marketing, communications, hospitality, or a related field; equivalent experience will be considered.
• Flexibility to attend events and client meetings outside standard office hours when required.
• Experience leading or mentoring junior colleagues is an advantage.
• Familiarity with the Singapore and APJ events market and regional vendors is beneficial.