About The Team
You will be responsible for consolidating and analyzing operational behavior data of two key SPX users: Riders and Social Sellers. The role focuses on generating actionable insights from performance data to support decision-making, personalization, and operational effectiveness.
Job Description
- Operational Data Analysis & Reporting
- Collect, clean, and analyze data on Riders & Social Seller's behavior from interna systems.
- Develop and maintain weekly/monthly dashboards tracking performance metrics such as order volume, check-in time, and app interaction.
- Collaborate with cross-functions to translate behavioral data into insight for service improvement.
- Segmentation & Personalization
- Design and maintain segmentation logic based on behavioral and performance pattern (e.g., high/low performers, app adopters, disengaged users).
- Monitor and evaluate the effectiveness of segmentation-driven campaigns and personalization strategies.
- Project Monitoring (PMO Support Role)
- Track the progress and timeline of internal team projects using project tracking tools.
- Coordinate with Project Owners to ensure milestone updates, flagging delays or risks where needed.
- Support weekly/monthly reporting on overall project status to relevant cross-functional stakeholders.
Requirements
- Bachelor's degree in Communications, Human Resources, Marketing, or a related field.
- 3+ years of experience in customer experience, project management, familiarity with operational metrics in logistics, e-commerce, or workforce management is a plus.
- Proficient in Excel/Google Sheets, SQL; experience with dashboard tools like Google Data Studio, Tableau, or Looker is a plus.
- Ability to manage project timelines, follow up with owners, and report status clearly without being a project owner & comfortable working with a cross-functional team to drive alignment and follow-through.
