About The Team
NSS Program Team (Non Shopee) is in charge of driving SPX logistics service adoption beyond Shopee orders targeting social sellers and individual senders. The team designs and executes data-driven programs relating to customer acquisition, conversion, and retention, while managing performance tracking, budget allocation, and cost efficiency to achieve business targets.
Combining strategic foresight with hands-on execution, NSS Program Team plays a pivotal role in scaling and commercializing SPX services.
Job Description
- Play a key role in driving growth initiatives across the seller lifecycle, with a primary focus on the early-stage seller journey (New Seller Flow). This role combines strategic planning, data analysis, and hands-on execution to improve seller activation, early performance, retention, and Share of Wallet (SOW) growth.
- Key responsibilities include:
- Designing and executing growth programs to improve new seller onboarding, activation, and early stabilization.
- Identifying friction points in the early seller journey and coordinating improvements with Ops, Product, and Marketing teams.
- Conducting cohort and funnel analysis to track early lifecycle performance and identify optimization opportunities.
- Driving growth initiatives across multiple sales channels and seller segments in line with overall business priorities.
- Coordinating with BI/Research teams to deliver data-driven insights for program optimization.
- Align with Management and cross-functional teams on priorities, ensuring timely, high-impact execution.
- Taking ownership of outcomes, guide supporting members, and track performance of strategic initiatives.
Requirements
- 3+ years of relevant experience in Program Management, Strategy, Consulting, Tech, or E-commerce
- Strong analytical thinking and problem-solving skills
- Solid project management and stakeholder coordination capabilities
- Excellent communication and collaboration skills.
- Ability to lead a small but high performing team.
- Experience in E-commerce, Marketplace, or Logistics-related roles
- Experience with SQL, Tableau or other data analysis tools
- A keen sense of exploring new things
- A keen sense of exploring new things
