Senior Application Support Analyst (Technical BA)

Project Description: Our Customer is one of the world's largest investment management companies. Based in Southern California, our client manages close to $2 trillion in assets and is looking for a new partner to participate in a full scale upgrade of their technology.

The position will act as a regional representative and a bridge between traders, business stakeholders, and technology teams. The successful candidate will spend approximately 50% of their time supporting traders and resolving operational challenges, and 50% collaborating with development teams to deliver enhancements, define requirements, and drive the product roadmap.

Responsibilities:

• Serve as the primary regional contact for traders and business stakeholders.

• Understand trading workflows, operational challenges, and business requirements.

• Analyze issues and identify solutions within existing platforms and processes.

• Define, prioritize, and refine development requirements and user stories.

• Collaborate closely with development teams throughout the delivery lifecycle.

• Contribute to product strategy and long-term roadmap planning.

• Coordinate with global teams to align business priorities and technology solutions.

• Provide incident management, root cause analysis, and production support.

• Drive process improvements, automation initiatives, and operational excellence.

• Act as an advocate for regional business needs within global product discussions.

Mandatory Skills Description:

• At least 5-7 years of relevant working experience

• Strong stakeholder management and customer-facing communication skills.

• Experience with product ownership, business analysis, or application support.

• Strong SQL and database knowledge (Oracle/PL-SQL preferred).

• Linux/Unix administration, shell scripting, and log analysis.

• Windows service administration and troubleshooting.

• Data processing, reporting, monitoring, and performance analysis.

• Python scripting and automation.

• Hands-on AWS experience.

• Terraform and Infrastructure as Code (IaC).

• CI/CD and DevOps practices.

Nice-to-Have Skills Description:

• Trading, commodities, energy, or financial systems support.

• Agile delivery methodologies and backlog management.

• Experience working with globally distributed teams.