Act as the lead point of contact for any matter related to SPX Express key accounts.
Acquire opinions and needs of customers, then work closely with Operations, Technology, ... to improve service quality, and bring positive experiences and satisfaction to customers.
Build and sustain strong customer relationships by delivering efficient support and ensuring timely escalation and resolution of issues.
Regularly forecast the volume from the key sellers.
Identify, capture seller demand, and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
Manage escalations and high-severity issues through cross-functional coordination.
Drive team performance by taking ownership of goals, maintaining strong performance metrics, and proactively sharing ideas to improve overall results.
Act as the primary point of contact for 3rd party sellers, delivering timely and accurate support in line with SLAs, while proactively collaborating with cross-functional teams to resolve issues and drive efficient outcomes.
Perform other duties as assigned by the line manager.
Requirements
Preferred background in business administration/ supply chains/ e-commerce.
Have at least 2-3 years of experience in e-commerce logistics.
Have a good sense of process understanding and workflow optimization.
Good at communication, negotiation, and problem-solving.
Work independently and proactively take on new responsibilities where most needed.
Good data analysis skills and Google Sheets is a big plus.
Desire to learn and desire to understand how the world works.
