Company Description
We are recruiting representatives on behalf of the investor of an ecological urban area with multinational investment capital
Role Description
This is a full-time on-site role for a Residential Property Manager located in Ho Chi Minh City, Vietnam. The Residential Property Manager will be responsible for developing and supervising customer service quality, including SOP establishment, staff training, complaint handling, handover, maintenance, landscaping, and security.
Customer Relations
- Develop, implement, supervise, and evaluate customer service plans to ensure high service quality.
- Establish SOPs for handling customer complaints, feedback, and inquiries.
- Advise management on continuous service improvement.
- Plan budgets and expenses for customer relations activities.
- Manage and assign tasks, set standards, train, and enhance skills of customer service staff.
- Stay updated on new trends in customer relations.
- Handle matters related to handover, maintenance, repair, landscape, and security.
Leasing & Leasing Management
- Responsible for leasing and managing vacant areas/projects.
Security Management
- Oversee and ensure professional delivery of security services across residential areas and projects.
- Handle all security-related issues.
Coordination & External Relations
- Collaborate closely with Sales & Marketing Department.
- Build and maintain strong relationships with local authorities to handle operational issues effectively.
Qualifications
- Bachelors degree in Business Administration, Public Relations, International Economics, or related fields.
- At least 10 years of working experience, including 3+ years in a similar role with a large investor, and a proven track record in residential projects.
- Fluent in English.
