Regional Account Manager

Job Purpose

To drive sales growth within assigned accounts in alignment with Future Electronics EMS corporate objectives by developing strong customer relationships, increasing account penetration, and delivering value-added solutions.

Principal Accountabilities

1. Achieve sales performance in line with approved budgets and targets.
2. Strengthen and maintain strategic relationships with assigned customer accounts.
3. Increase account penetration and coverage across assigned customers.
4. Promote and deploy Future's value-added services to customers.
5. Coordinate closely with SAM, OSPM, and Global Account Managers on assigned accounts.
6. Support and execute upstream account strategies in collaboration with Global OEM Account Managers at assigned EMS accounts.

Key Responsibilities

1. Meet or exceed sales targets and company objectives.
2. Manage, maintain, and grow the assigned customer portfolio.
3. Take ownership of Asia Pacific revenue and profitability for assigned accounts.
4. Develop a comprehensive understanding of customers products, services, business objectives, and organizational structure.
5. Participate in regional and global quotation activities, including pricing reviews and cost-down initiatives.
6. Work closely with SAM and OSPM teams to actively follow up on RFQs, purchase opportunities, and escalations.
7. Proactively identify and secure registration parts related to transfer business opportunities and RFQ activities.
8. Collaborate with the Global Account Manager (GAM), SAM, and OSPM to identify potential three-party supplier engagements that support revenue growth and profitability.
9. Engage customers and the Marketing team to identify opportunities to convert non-strategic material spend to Future.
10. Explore and develop value-added service opportunities with GAM, SAM, and OSPM that differentiate Future from competitors.
11. Ensure Future's commercial interests are protected before formalizing service scope agreements, while aligning with site-specific requirements and existing global agreements.
12. Maintain strong working relationships with customers, suppliers, and internal stakeholders by consistently meeting commitments.
13. Ensure customer profiles and account activity information are accurately maintained and regularly updated in relevant systems.
14. Partner with Account Executives and Sales teams to maximize design-in opportunities within customer organizations that have engineering and design capabilities.
15. Act as the primary point of contact for customer escalations and internal issue resolution.

Qualifications

• Bachelor's Degree or equivalent in Business, Sales, Marketing, Engineering, or a related discipline.

Experience

• Minimum 5 years of sales experience, preferably within the electronics, EMS, semiconductor, or technology industry.

Competencies

Knowledge & Skills

• Results-oriented with a strong drive for achievement.
• Excellent interpersonal and relationship management skills.
• Strong negotiation and influencing capabilities.
• Good product and market knowledge.
• Effective presentation and communication skills.
• Strong business acumen.
• Ability to work collaboratively across cross-functional teams.
• Analytical and systematic problem-solving approach.
• Strong sense of urgency and commitment to meeting response times and customer expectations.

Learning & Development Focus

• Advanced communication and presentation skills.
• Prioritization, planning, and multitasking capabilities.
• Strategic account management.
• Customer relationship management and stakeholder engagement.

Key Challenges

• Consistently achieving or exceeding sales targets while maintaining healthy profit margins and supporting overall business objectives.
• Building and maintaining strong customer relationships through varying business conditions and challenges.
• Ensuring Product Marketing teams fully understand customer strategies, objectives, and requirements to maximize quotation success rates.
• Driving alignment and execution of global account strategies through effective collaboration and influence over SAM and OSPM teams at the local level.