Recovery Planning and Management (Contract 1 Year)

Shopee

Vietnam

2-4 Years

Save

Posted 3 days ago
Be among the first 10 applicants

Early Applicant

Job Description

Job Description:

Support operations to run smoothly in reverse flow and exception order management flow operations
Analyze exception order root cause and point of occurrence to reduce number of exception orders
Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively
Manage dispute operations for internal and external SPX operating model
Reconcile stuck loss to comply with exception process and SOC for liquidation
Align with CX team on handling process, SLA days from Ops feedback
Make decision on complicated case from ticket/ stuck order for loss and claim process
Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead

Requirements:

Bachelor's degree in Engineering Economics Logistics, Supply chain management, Business administration, or a related field
2+ years of logistics industry experience particularly in operations excellence and/or supply chain analysis is a huge plus
Excellent communication skills - have experience in project management esp. in managing large-scale cross-functional projects with multiple stakeholders is a plus
Strong analytical skills - able to analyze complex set of data independently and conduct data-driven decisions
Strong sense of ownership with hands-on mentality. Eager to take initiative on new opportunities and deliver targets.
Advanced Excel skills, PowerPoint/Slide Presentation. SQL is a plus

More Info

Job Type:

Industry:

Function:

Employment Type:

Nationality:

India

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 128414779

Jobs by Skill - IT