Quality Assurance Lead (Listing and Content) - Operations, Shopee

Shopee

Ho Chi Minh, Vietnam

2-4 Years

This job is no longer accepting applications

Posted 21 months ago

Job Description

Job Description:

Be responsible for monitoring and reporting on agent performance in terms of accuracy and consistency.
Observe, understand, and develop a sense for market trends, product classification, user behaviors, content quality, etc to implement optimal solutions for daily issues and long-term process efficiency.
Design, implement, and improve content quality standards for all assigned workflows.
Be responsible for the communication chain in terms of policy changes and escalation from internal and external teams.
Support the development, maintenance, and training of content policies, knowledge tools, and platforms for Listing and Content.
Provide insights, risk and value assessment on current processes and adapt to business requirements by continuously analyzing existing policies and procedures to bridge policy gaps, conflicts, and inconsistency
Provide coaching and guidance for subordinates
Assist team leader in other tasks assigned

Requirements:

2+ years of experience in tech/or e-commerce companies, preferably in Quality Auditor or Process Trainer as a team leader
Knowledgeable in Customer Service, Seller Operations, Listing or Content Moderation is a plus.
Ability to demonstrate a sense of integrity and fair judgment for ambiguous, non-precedent situations
Time management & task management skills
Good communication skills, both written and spoken
Good team management skills
Being able to communicate in English (spoken and written)

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 81405687

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