About The Team
We are seeking a strategic, detail-oriented, and technically fluent Product Management Lead to oversee two critical functions within our Product team: Business Product Management and Product Operations. In this role, you will lead a cross-functional team responsible for driving business value through product strategy, while also ensuring the seamless operational execution of product releases and user support. You will play a pivotal role in aligning business goals with technical solutions, optimizing team processes, and ensuring the adoption and effectiveness of new product features.
Job Description
- Product Strategy & Business Product Management
- Drive product strategy by identifying business pain points and proposing scalable, innovative solutions that meet both user needs and business objectives.
- Develop, maintain, and communicate a clear product roadmap aligned with strategic priorities.
- Collaborate with stakeholders to prioritize initiatives based on value, feasibility, and impact.
- Translate complex business requirements into actionable technical tasks for engineering teams.
- Facilitate workshops, presentations, and stakeholder meetings to ensure alignment and clarity.
- Partner with analytics and business stakeholders to derive insights from data and optimize product features.
- Support end-to-end delivery of cross-functional initiatives that require product-led solutions.
- Product Operations Oversight
- Oversee issue triaging, prioritization, and resolution workflows, ensuring business continuity and minimal disruption.
- Guide and review the execution of UAT and post-release validation, ensuring thorough coverage of edge cases.
- Ensure robust feature release processes, including documentation, guides, training, and stakeholder enablement.
- Serve as the escalation point for complex product logic or functionality queries from business teams.
- Lead initiatives to streamline product operations processes such as issue management, release planning, and feature rollout.
- Champion continuous improvement in team practices, documentation standards, and tooling.
- Leadership & Team Management
- Manage and mentor a hybrid team of Business Product Managers and Product Operations specialists.
- Foster a high-performance, collaborative culture with a focus on ownership, accountability, and growth.
- Guide team members through prioritization, stakeholder management, and problem-solving.
- Drive coordination across cross-functional teams including Engineering, Design, Business, and Support.
- Act as a bridge between strategic thinking and tactical execution.
Requirements
- 5–7+ years of experience in product management, product operations, or related fields, with at least 2 years in a leadership or mentoring role.
- Strong blend of business acumen and technical fluency; ability to navigate between strategic discussions and detailed execution.
- Proven ability to develop and manage product roadmaps, align cross-functional stakeholders, and deliver complex projects on time.
- Experience working closely with engineering and QA teams in an Agile/Scrum environment.
- Exceptional communication skills—able to translate technical concepts into business language and vice versa.
- Strong analytical and problem-solving skills, with a bias for action and data-driven decision-making.
- Experience with UAT, testing processes, and issue resolution management.
- Comfortable managing ambiguity in a fast-paced, evolving environment.
- Proficiency in tools such as Jira, Confluence, SQL (or similar querying tools), and product analytics platforms.
- A proactive, hands-on leader who thrives in cross-functional settings and builds trust across teams.
