Drive product strategy by identifying business pain points and proposing scalable, innovative solutions that meet both user needs and business objectives.
Develop, maintain, and communicate a clear product roadmap aligned with strategic priorities.
Collaborate with stakeholders to prioritize initiatives based on value, feasibility, and impact.
Translate complex business requirements into actionable technical tasks for engineering teams.
Facilitate workshops, presentations, and stakeholder meetings to ensure alignment and clarity.
Partner with analytics and business stakeholders to derive insights from data and optimize product features.
Support end-to-end delivery of cross-functional initiatives that require product-led solutions.

2. Product Operations Oversight

Oversee issue triaging, prioritization, and resolution workflows, ensuring business continuity and minimal disruption.
Guide and review the execution of UAT and post-release validation, ensuring thorough coverage of edge cases.
Ensure robust feature release processes, including documentation, guides, training, and stakeholder enablement.
Serve as the escalation point for complex product logic or functionality queries from business teams.
Lead initiatives to streamline product operations processes such as issue management, release planning, and feature rollout.
Champion continuous improvement in team practices, documentation standards, and tooling.

3. Leadership & Team Management

Manage and mentor a hybrid team of Business Product Managers and Product Operations specialists.
Foster a high-performance, collaborative culture with a focus on ownership, accountability, and growth.
Guide team members through prioritization, stakeholder management, and problem-solving.
Drive coordination across cross-functional teams including Engineering, Design, Business, and Support.
Act as a bridge between strategic thinking and tactical execution.

5-7+ years of experience in product management, product operations, or related fields, with at least 2 years in a leadership or mentoring role.
Strong blend of business acumen and technical fluency ability to navigate between strategic discussions and detailed execution.
Proven ability to develop and manage product roadmaps, align cross-functional stakeholders, and deliver complex projects on time.
Experience working closely with engineering and QA teams in an Agile/Scrum environment.
Exceptional communication skills-able to translate technical concepts into business language and vice versa.
Strong analytical and problem-solving skills, with a bias for action and data-driven decision-making.
Experience with UAT, testing processes, and issue resolution management.
Comfortable managing ambiguity in a fast-paced, evolving environment.
Proficiency in tools such as Jira, Confluence, SQL (or similar querying tools), and product analytics platforms.
A proactive, hands-on leader who thrives in cross-functional settings and builds trust across teams.

Product Management Lead - SPX Express