Product Management Lead - SPX Express

1. Product Strategy & Business Product Management

• Drive product strategy by identifying business pain points and proposing scalable, innovative solutions that meet both user needs and business objectives.
• Develop, maintain, and communicate a clear product roadmap aligned with strategic priorities.
• Collaborate with stakeholders to prioritize initiatives based on value, feasibility, and impact.
• Translate complex business requirements into actionable technical tasks for engineering teams.
• Facilitate workshops, presentations, and stakeholder meetings to ensure alignment and clarity.
• Partner with analytics and business stakeholders to derive insights from data and optimize product features.
• Support end-to-end delivery of cross-functional initiatives that require product-led solutions.

2. Product Operations Oversight

• Oversee issue triaging, prioritization, and resolution workflows, ensuring business continuity and minimal disruption.
• Guide and review the execution of UAT and post-release validation, ensuring thorough coverage of edge cases.
• Ensure robust feature release processes, including documentation, guides, training, and stakeholder enablement.
• Serve as the escalation point for complex product logic or functionality queries from business teams.
• Lead initiatives to streamline product operations processes such as issue management, release planning, and feature rollout.
• Champion continuous improvement in team practices, documentation standards, and tooling.
  

3. Leadership & Team Management

• Manage and mentor a hybrid team of Business Product Managers and Product Operations specialists.
• Foster a high-performance, collaborative culture with a focus on ownership, accountability, and growth.
• Guide team members through prioritization, stakeholder management, and problem-solving.
• Drive coordination across cross-functional teams including Engineering, Design, Business, and Support.
• Act as a bridge between strategic thinking and tactical execution.

• 5-7+ years of experience in product management, product operations, or related fields, with at least 2 years in a leadership or mentoring role.
• Strong blend of business acumen and technical fluency ability to navigate between strategic discussions and detailed execution.
• Proven ability to develop and manage product roadmaps, align cross-functional stakeholders, and deliver complex projects on time.
• Experience working closely with engineering and QA teams in an Agile/Scrum environment.
• Exceptional communication skills-able to translate technical concepts into business language and vice versa.
• Strong analytical and problem-solving skills, with a bias for action and data-driven decision-making.
• Experience with UAT, testing processes, and issue resolution management.
• Comfortable managing ambiguity in a fast-paced, evolving environment.
• Proficiency in tools such as Jira, Confluence, SQL (or similar querying tools), and product analytics platforms.
• A proactive, hands-on leader who thrives in cross-functional settings and builds trust across teams.