Payment Operations Lead (Affiliate) - Marketing, Shopee

• Manage the entire payment process for Affiliate Program partners, ensuring payments are timely, accurate, and complete, with no outstanding liabilities.
• Organize and monitor quality control (QC) activities for payment verification, including managing productivity and supervising BPO resources involved in QC tasks.
• BPO Management:

- Coordinate with vendors to secure monthly BPO headcount.

- Adjust headcount allocation according to operational requirements.

- Perform monthly reconciliation and acceptance of deliverables.

- Track KPIs and productivity to ensure service quality and efficiency.

• Oversee and manage various support tasks as required, including:

- Developing and maintaining program rules and Terms & Conditions.

- Receiving and resolving partner complaints related to payments or entitlements within the Affiliate Program.

- Managing the setup of commission for campaign programs.

- Supporting the enhancement and testing of Affiliate Program features and operational tools.

- Coordinating and managing the setup of partner communication materials (emails, announcements, guidelines)..

• Other tasks as assigned by the employer from time to time.

• 3+ years experience in BPO management, contract, payment management
• Data-driven and demonstrated analytical mindset
• Willingness to learn in a fast-moving environment
• Experience in e-commerce or tech companies is a plus