Job Description

OPERATIONS - Tourism Industry

About the Role

We are seeking a seasoned, detail-oriented

Operations Professional

with

over 2 years of hands-on experience in tourism operations

to oversee end-to-end operational delivery, streamline workflows, and ensure seamless, high-quality travel services for our clients. You will lead operational planning, team coordination, vendor management, and issue resolution - bringing deep industry expertise to drive efficiency and service excellence.

Key Responsibilities

Plan, implement, and optimise all tourism operational workflows, including itinerary execution, booking management, ground handling, transport & accommodation coordination, and supplier liaison.
Lead, train, and guide the operations team set clear standards, monitor daily performance, and ensure consistent delivery against service level agreements.
Manage relationships with hotels, airlines, transport providers, tour guides, and overseas partners negotiate terms, confirm arrangements, and resolve operational discrepancies promptly.
Oversee end-to-end trip logistics - from pre-departure planning, in-trip support, to post-trip follow-up - ensuring safety, punctuality, and guest satisfaction at every stage.
Develop and update operational manuals, SOPs, risk management protocols, and contingency plans to ensure business resilience and compliance.
Analyse operational data, identify bottlenecks, and implement process improvements to boost efficiency, reduce costs, and elevate the customer experience.
Coordinate closely with sales, product, and customer service teams to align operational capabilities with business goals and client expectations.
Respond to urgent on-ground incidents and client enquiries with speed, professionalism, and effective problem-solving.

Requirements

Minimum 2 years of dedicated experience in tourism / travel operations - with proven exposure to domestic and/or international tour operations, FIT & group travel, MICE, or leisure travel management.
Deep working knowledge of travel products, booking systems, industry regulations, visa & documentation procedures, and supply chain dynamics.
Strong track record in process design, team leadership, crisis management, and cross-departmental coordination within the travel sector.
Highly organised, meticulous under pressure, and capable of making sound decisions quickly in dynamic, fast-paced environments.
Proficient in travel management software / MS Office familiarity with reservation systems is an advantage.
Excellent communication and interpersonal skills fluency in English is required, additional languages are highly valued.
Prior experience in a supervisory or lead operations role is preferred.
Relevant qualifications in Tourism & Hospitality Management, Business Administration, or related fields are a plus.