Operations (BPO Management) Senior/Associate (Location: Bac Ninh)

Shopee

Hanoi, Vietnam

2-4 Years

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Posted 11 days ago
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Job Description

Job Description:

Analyze labor demand for warehouse operations to propose mid-term and long term labor structure
Conduct labor market for temporary and permanent labor to understand market trend . Propose partnership model with vendors to improve labor fill rate for big campaign
Conduct BPO agent performance reviews, cost/benefit analysis and other operational strategy assessments weekly & monthly
Summarize, collect and analyze operations trends and data for regular performance reports
Acting as a mediator between operation team and vendors/BPOs to balance operational requirements vs vendor partnership
Monitor and execute daily tasks: BPO booking, recruitment
Record working hours of BPO, reconcile BPO working hours vs actual warehouse labor hours, follow up payment to vendors.
Collaborate with operations team to improve BPO experience in our warehouse (working culture, equipment, facility)

Requirements:

Minimum 2-4 yrs working in an operational environment (warehouse, hub, factory)
Good stakeholder management skill
Attention to detail and being able to execute tasks with high accuracy
Good Excel skill
Being able to work flexible hours and provide constant support for operations team and vendors/BPOs

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Nationality:

India

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 128651265

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