About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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FWD Vietnam was established in 2016 and is a member of FWD Group.For more information, please visit
PURPOSE
- Compose all manual claim letters within TAT following claim procedure.
- Handle call & task to support Claim KPI as TAT target, NPS, Digitalization
- Control the transferring claim documents from TPA to FWD being fully.
KEY ACCOUNTAIBILITIES
- Reply & explain all calls/emails relating to Claim Dept. in accordance with the Company principles and guideline, especially claim decline cases.
- Draft all manual letter including declined letter, minor claim letter and major claim letter to ensure within TAT.
- Handle all admin tasks relating to claim process (register, corresponding, payment, documented storage ).
- Handle call & task to support Claim KPI as TAT target, NPS, Digitalization
- Support some tasks to other Department as assigned from Claim Manager.
- Other tasks as assigned.
QUALIFICATIONS / EXPERIENCE
- University Graduate Economics, Finance or Medical University is preferable
- At least 2 years of experience in Life Insurance.
KNOWLEDGE & TECHNICAL SKILLS
- Good command of English and Vietnamese.
- Computer skills: Word, Excel, Outlook, Internet.
- Effective interpersonal skills and good teamwork spirit.
- Customer Service Mindset.
- Well organized and good time management.
- Pro-active, innovative, integrity, meticulous and diligent.
- Able to works under high pressures.
