Job Description
- Conduct briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is
delivered and department standards are met
- Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.
- Meet and Greet VIPs.
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently.
- Review, analyze and suggest improvement of work flow and standards at the Front Desk.
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
- Ensure documentation of all guest related issues using the logbook.
- Supervise shift handover procedures.
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit and act upon any discrepancies.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Ensure procedures of Bell Desks and driveways are manned at all times and run efficiently.
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process
- Provide department orientation and training of the hotel service standards, procedures and programs.
- Constantly monitor team members appearance, attitude and degree of professionalism.
- Motivate and provides a work environment that brings out the best in team members.
Qualifications
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be
an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
