Network Engineer / Senior Engineer

Responsibilities

. Analyse incidents and technical issues that impact infrastructure operations.

. Troubleshoot and resolve network and infrastructure issues of varying complexity.

. Ownership of assigned and escalated incidents from all severity levels through to closure, ensuring timely updates and resolution.

. Identify early warning signs or performance declines after upgrades, updates, or maintenance activities.

. Perform proactive health checks to detect problems early and maintain service reliability.

. Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required.

. Execute routine administration, configuration, and support tasks according to established guidelines.

. Review and implement change requests for network changes or upgrades.

. Perform impact analysis for planned network maintenance, executing failovers, patch management where required to ensure service continuity.

. Apply processes from infrastructure upgrade plans, ensuring smooth rollouts with minimal disruption.

. Maintain and update network documentation to reflect changes in infrastructure design or traffic flows.

. Produce new documents and procedures to support repeatable routine tasks.

. Use network management tools to monitor, analyse, and report on network performance and status.

. Participate in root-cause investigations, validating proper operation of network installations.

. Update incident management systems with escalated cases and resolution details.

. Collaborate with internal and external teams, escalating issues when necessary and ensuring seamless communication with stakeholders.

. For senior engineers: mentor and guide junior engineers, helping them develop troubleshooting and incident management skills.

Requirements

. Diploma, Bachelor's degree in Computer Science, Information Technology, or related field.

. 2 or more years of IT or networking experience in at least 1 to 2 domains in either Data Centre Network e.g. Nexus Switches (7K, 9K) & NX-OS technologies, Cisco ACI Technologies (SD-DC), or Enterprise / Campus Network (Wired / Wireless network)

. Networking Knowledge - including Basic to Advanced Routing and Switching, Basic to Advanced Wired and Wireless networks, Network Security (ACL, Firewall, VPN, ISE) and Network Performance Monitoring

. Technical / Professional Skills: Certification - CCNA / CCNP

. Able to work independently and also to work in a team

Licence no: 12C6060