JR286 is seeking an experienced Manager,Quality (Product & Process) to lead and drive quality initiatives across our full range of sporting goods products, including equipment, and accessories. This role is responsible for ensuring that both products and manufacturing processes consistently meet the highest standards of performance, durability, safety, and regulatory compliance. The ideal candidate will bring strong expertise in quality management systems, supplier quality assurance, and cross-functional collaboration within the sporting goods, apparel, or consumer products industry. This role will work closely with design, development, sourcing, and manufacturing partners to ensure quality is embedded throughout the entire product lifecycle—from concept through production and delivery.
What You'll Do:
Product Quality Management
- Define, implement, and maintain product quality standards and testing protocols across all product categories, including apparel, footwear, gear, and accessories.
- Lead product inspections, testing programs, and quality audits throughout the product development and production lifecycle.
- Partner closely with product design, development, and sourcing teams to ensure quality requirements are incorporated from concept through final production.
- Monitor, analyze, and resolve product quality issues, including customer complaints, warranty claims, and product returns.
- Ensure product performance, durability, and safety meet internal standards and customer expectations.
Process Quality & Continuous Improvement
- Develop, implement, and maintain robust quality systems, procedures, and SOPs to ensure operational consistency and process control.
- Lead root cause analysis of quality issues and implement effective corrective and preventive actions (CAPA).
- Apply quality improvement methodologies such as FMEA, Six Sigma, and Lean to drive continuous improvement in product and manufacturing processes.
- Establish, track, and report key performance indicators (KPIs) related to product quality, supplier performance, and process efficiency.
Supplier Quality Assurance
- Audit, qualify, and manage suppliers and manufacturing partners to ensure compliance with company standards and regulatory requirements.
- Provide guidance and training to suppliers on quality expectations, product specifications, and improvement initiatives.
- Conduct supplier evaluations, factory audits, and site visits as required, including international travel.
- Collaborate with sourcing and operations teams to drive supplier performance and continuous quality improvements.
Compliance & Certification
- Ensure compliance with relevant industry standards and product safety regulations (e.g., ISO 9001, CPSIA, REACH).
- Maintain quality documentation and prepare reports for internal reviews and external audits.
- Coordinate with third-party testing laboratories to validate product safety, regulatory compliance, and performance standards.
What to Bring:
- Bachelor's degree in Engineering, Quality Management, Supply Chain, or a related field.
- Minimum 5 years of experience in quality management, preferably within sporting goods, consumer products, or apparel/footwear industries.
- Demonstrated expertise in both product quality (fit, function, performance) and process quality (manufacturing systems, supply chain, and operational processes).
- Experience working with global sourcing and manufacturing partners, particularly in Asia and Latin America.
- Strong analytical, problem-solving, organizational, and leadership capabilities.
- Proficiency in quality tools and systems such as Six Sigma, ISO standards, ERP, and PLM platforms.
- Excellent communication and cross-functional collaboration skills.
Additionally:
- Professional certifications such as Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or Six Sigma Green/Black Belt.
- Experience with sustainability initiatives and ethical manufacturing standards.
- Familiarity with industry testing standards for apparel, footwear, and sporting goods (e.g., ASTM, AATCC, ISO testing protocols).
- Position is based out of the JR286 Vietnam office in Ho Chi Minh City.
