Manager: Client Success, Vietnam
Location: Vietnam - Hanoi
Position Overview
We are looking for a dynamic and entrepreneurial Manager Client Success to take complete ownership of account and revenue management across a portfolio of advertiser clients in the Southeast Asia region. The role requires a client-first mindset, strong analytical thinking, cross-functional collaboration, and the ability to drive revenue growth through strategic account expansion and product adoption.
Key Responsibilities
Account & Revenue Ownership
- End-to-end ownership of account management and revenue delivery for assigned advertiser portfolio.
- Drive quarterly retention and growth strategies to maximize client lifetime value.
- Identify upselling and cross-selling opportunities across Affle's product suite.
Client Relationship Management
- Operate with a strong Client First Approach, managing expectations and deliverables seamlessly.
- Act as the primary point of contact for all campaign-related and commercial discussions.
- Build long-term strategic relationships with key stakeholders.
Campaign & Delivery Management
- Orchestrate cross-functional collaboration across sales, operations, product, supply, and finance teams.
- Ensure campaigns are delivered in line with client KPIs and performance benchmarks.
- Proactively track, analyze, and resolve client issues.
Strategic Advisory & Insights
- Utilize data-driven insights to influence client strategies and recommend optimization opportunities.
- Conduct Quarterly Business Reviews (QBRs), governance calls, and weekly performance updates.
- Provide structured reporting and storytelling through data.
Commercial & Governance Management
- Manage commercial processes including billing, collections coordination, and revenue tracking.
- Align with operations and finance teams to ensure seamless execution.
- Maintain forecast accuracy and pipeline hygiene.
Product & Market Feedback
- Share structured client feedback and market insights with product and supply teams.
- Contribute towards shaping product enhancements and roadmap discussions.
Required Skills & Competencies
- High client savviness with an assertive, solution-oriented approach.
- Strong ownership mindset and accountability for revenue outcomes.
- Entrepreneurial, proactive, and problem-solving attitude.
- Ability to work in a matrix organization across global cultures.
- Strong numerical aptitude and comfort with data interpretation.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Excel & PowerPoint) with strong logical storytelling capability.
Qualifications & Experience
- Any bachelor's degree required
- 4+ years of experience in Account Management, Revenue Management, or Client Success roles (preferably in AdTech, Digital Media, or Performance Marketing).
- Strong ambition and work ethic suited for a fast-growing and evolving digital ecosystem.
Work Environment Details:
About Affle:
Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome-led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX, Vizury and YouAppi.
Affle 3i Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore-based promoter for Affle 3i Limited, and its investors include Microsoft, and Bennett Coleman & Company (BCCL) amongst others.
For more details, please visit:: www.affle.com
About BU
Appnext is the largest independent app discovery platform, offering a highly advanced recommendation engine, which encompasses both in-app and on-device discovery. Appnext discovery platform powers 4B daily app recommendations via over 20 interactions along users daily mobile journey.
For more information please visit www.appnext.com
