Please visit this Google Careers posting for the Vietnamese-translated version of this role.
Minimum qualifications:
- Bachelor's degree in Marketing, International Business, or equivalent practical experience.
- 8 years of sales experience in technology, advertising, media agency, or internet, and experience growing a market.
- Experience coaching and mentoring in a sales context. Experience creating plans to develop and maintain client relationships and accounts.
Preferred qualifications:
- Experience with Google Ads and YouTube account management, and in managing advertising or media campaigns.
- Experience managing business growth performance across several Asian markets.
- Ability to conduct necessary business communications in English professionally and fluently (written and spoken).
- Ability to drive results in a multinational matrixed organization.
- Ability to meet or exceed sales targets.
- Ability to lead engagement for customers and partners in collaboration with cross-functional teams.
About the jobBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will manage business engagements with SMB advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through C-level meetings and quarterly reviews. You will be responsible for recruitment, coaching and development of a team, helping them engage with executive stakeholders. You will partner with cross-functional teams to drive the success of the overall scaled segment.
Working Period: From 01/07/2026 to 30/06/2028
Position Type: Expert
Job Field and Title: Sales, Marketing and Public Relations Professional – 243 (Head of Strategic Customer Management and Interaction in Business Coordination)
Working Form: Performing labor contract
Working Location: Google Vietnam Company Limited - Room 512, ResCo-work09, 5th Floor, M-Building, Lot C7B-02A, Area A, No. 09 Street No. 8, Nam Thanh Pho New Urban Area, Tan My Ward, Ho Chi Minh City, Vietnam
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Deliver business growth, engagement and client satisfaction for a portfolio of Google Customer Solutions (GCS) managed scaled and upsell advertisers. Manage and strengthen executive-level client relationships through key meetings, business reviews, and speaking engagements.
- Recruit, retain, and lead the team of GCS Account Strategists and Accelerated Growth Strategists to ensure improved growth and enhanced portfolio health.
- Lead and coach a sales team and help them engage with stakeholders across GCS customers and agencies. Build and actively manage an effective long-term planning process with advertisers.
- Partner closely with cross-functional teams (e.g., Agency, gTech, Marketing, PSA, and International Growth) to help drive the success of the overall engage segment.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
