Company Description
OnPoint E-commerce is Southeast Asia's leading e-commerce enabler, committed to building a robust, customer-centric ecosystem that drives impactful results and sustainable growth for brands and businesses. Guided by our vision to be the number one e-commerce enabler in the region, we provide seamless solutions that unlock new opportunities. Our mission is to empower e-commerce ventures with strategies and tools to achieve measurable results. Learn more about us at onpoint.vn.
Key Responsibilities
Team Leadership & Management
- Lead, mentor, and develop the Livestream Accounts team (5 - 8 staff), including onboarding, performance management, skills development and workflows.
- Ensure team members deliver high-quality account servicing, commercial performance and client satisfaction.
- Set clear performance expectations, KPIs, and coaching plans to elevate individual and team success.
- Coordinate resource allocation and priorities to support business goals and daily operations.
- Client & Account Strategy
- Partner with the Livestream Account Manager to shape overall account strategy and execution priorities across livestream brand portfolios.
- Support strategic account planning, including customer segmentation, sales targets, revenue forecasting and lifecycle planning.
- Review and optimize account plans, proposals, pricing strategies and value propositions for top clients.
- Provide leadership oversight on strategic brand communication and partnership growth initiatives.
Execution & Performance Monitoring
- Monitor key account performance metrics such as sell-in, sell-out, livestream revenue (GMV), conversion rates, inventory health, and brand share.
- Use performance data to advise the team on optimization opportunities and champion actions that improve client outcomes.
- Ensure accurate and timely reporting to internal leadership and clients, including business reviews and performance insights.
Cross-Functional Coordination
- Partner with internal teams (LS Production, Design, Content, Host, COM, Data/Analytics) to ensure seamless execution of client campaigns.
- Communicate priorities, requirements and deadlines with relevant stakeholders to remove execution barriers.
- Support internal operations improvements that boost team efficiency and client outcomes.
- Client Relationship & Growth
- Build and maintain trusted, long-term relationships with key client stakeholders.
- Support the pursuit of new brand partnerships and expansion opportunities with existing accounts.
- Represent the team in client meetings and escalate feedback or issues promptly to the Livestream Account Manager.
Requirements:
- Education
- Bachelor's degree or equivalent professional experience
- Experience & Skills
- Minimum 2 - 3 years of experience in e-commerce, retail, or a related industry
- Experience leading teams and working with multi-level stakeholders
- Strong analytical thinking, problem-solving skills, and commercial acumen
- Proven experience in negotiation and relationship management
- Strong communication and people management capabilities, with experience engaging senior stakeholders
- Ability to operate effectively in a fast-paced, dynamic environment
- Excellent written and verbal communication skills
- Strong teamwork and interpersonal skills
Benefits:
- Salary: Negotiable
- Monthly incentives
- Phone allowances
- Full salary in probation
- Tet, performance bonus
- Premium Health Insurance
- Full insurance package
- 15 Annual Leave + 3 Sick Leave + 1 Outing Leave
- Work from home: 1 day/week
- Laptop provided
