Key Account Manager

About Palexy

Palexy is an AI-powered operations intelligence platform used across 5,000+ stores in 10+ countries. Retail, QSR, and hospitality operators use our computer-vision and scheduling products to turn CCTV, POS, and roster data into conversion, labor, and service improvements.

We're growing fast across Southeast Asia and looking for an Account Manager who can turn successful pilots into long-term, expanding partnerships.

The Role

You own the full revenue cycle of enterprise retail, F&B, and hospitality accounts: winning new logos, converting them from pilot to rollout, and then growing them through expansion. You are the client's commercial owner and the internal voice of the customer.

What You'll Do

Win new business

• Build and work a target list of multi-site retail, QSR, and hospitality operators in your territory; generate pipeline through referrals, partners, and events alongside Marketing-sourced leads.
• Lead discovery and solution demos with store operations, finance, and C-level buyers; qualify against fit and deployment readiness.
• Scope and close pilot engagements, then convert pilots into full rollouts: build the business case, negotiate commercial terms, and coordinate multi-store deployment timelines with Project Management and Customer Success.
• Hit annual new-logo bookings targets and maintain a healthy staged pipeline.

Grow existing accounts

• Own upsell and cross-sell across your portfolio;
• Work with Customer Success to run quarterly business reviews with client HQ and operations leaders, translating dashboard data into store-level actions and ROI.
• Map and grow relationships across each account, from store operations and finance to C-level sponsors.
• Identify expansion opportunities into new product lines and new markets within the client's group.

What We're Looking For

Required

• 3–5+ years in full-cycle B2B sales or account management for a SaaS, analytics, or technology solution.
• Track record of closing new enterprise logos and growing them against a quota; comfortable prospecting, not just farming.
• Consultative selling skills: able to run discovery, demo to a business outcome, and manage a 3–6 month enterprise cycle with multiple stakeholders.
• Comfortable presenting data-driven findings to senior stakeholders; able to build a simple ROI model and defend it.
• Strong negotiation and contract-management skills.
• Fluent Vietnamese and professional-level English.
• Willing to travel to regional markets (e.g. Thailand).

Preferred

• Experience selling into or working with multi-site retail, F&B/QSR, or hospitality operators.
• Familiarity with store operations metrics, hospitality management processes, or workforce scheduling.
• Experience with a pilot-to-rollout enterprise sales motion.

How Success Is Measured

• Number of new accounts closed per year
• Pilot-to-rollout conversion rate
• Expansion revenue (new stores, new products, new markets)

What We Offer

• Competitive base salary plus uncapped commission
• Work with the founding team and real influence on go-to-market strategy.
• Learning budget and regional travel

How to Apply

Send your resume and a short note on an account you grew, and how, to [Confidential Information]