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Shopee

Junior Project Management (Fraud & Chargeback) (ShopeePay)

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  • Posted 5 days ago
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Job Description

Job Description:

  • Analyze fraud patterns of card transaction data to proactively detect potentially fraudulent activities, investigate suspicious behavior, and escalate confirmed fraud cases as needed
  • Provide feedback on fraud detection rules, alerts, and system enhancements through data analysis and and identifying potential cases through the use of in-house tools to update and query the database
  • Manage the full cycle of chargeback processes related to card fraud and service-related claims including comprehensive documentation preparation and ensuring accurate and timely submission to card networks
  • Evaluate fraud-related disputes and submit representments or accept liability based on scheme rules and evidence
  • Track dispute performance metrics (e.g., chargeback ratio, win rates, time-to-resolution), develop well-defined tools to enhance the fraud and chargeback performance
  • Support cross-functional initiatives, e.g. PM team, Regional Risk team, and Compliance, aimed at improving the efficiency and effectiveness of fraud and chargeback operations

Requirements:

  • Bachelor's or Master's degree in Engineering, BBA, or any related field. Fresh graduates are welcome to apply
  • Ability to analyze big data for patterns or business trends, and take findings and communicate them effectively
  • Proficient in working with numbers and data organization, especially with MS Excel or Gsheet
  • Detail-oriented and organized. Works well in a small team environment
  • Excellent interpersonal, communication skills and good command of English
  • Proficient in using SQL to analyze data, drive insights, and create dashboards and visualizations is a plus

More Info

Job Type:
Employment Type:
Nationality:
India

About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 129367731