IT Workplace and Procurement Support

Position: IT Workplace and Procurement Support

Type: Full-time

Working Location: HCMC | Onsite D.4 / D.1

Working Hours: 8.30 AM to 5.30 PM (Monday to Friday)

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JOB SUMMARY:

The IT Workplace and Procurement Support role is responsible for ensuring employees have access to the right technology tools and services by managing end-user devices, workplace technologies, and IT procurement processes. This role bridges technical support and operational efficiency, contributing to a productive and cost-effective IT environment.

KEY RESPONSIBILITIES:

Workplace Support

-Provide Level 1 and 2 support for end-user devices (laptops, desktops, mobile phones, peripherals).

-Assist in the deployment, configuration, and maintenance of workplace technologies.

-Support collaboration tools (Microsoft 365, Teams) and troubleshoot user issues.

-Maintain inventory of IT assets and ensure timely updates in asset management systems.

-Coordinate with vendors for device repairs, replacements, and warranty claims.

Procurement Support

-Assist in IT procurement activities including sourcing, quoting, and purchasing hardware/software.

-Liaise with vendors and suppliers to ensure timely delivery and competitive pricing.

-Track purchase orders, invoices, and delivery schedules.

-Maintain procurement documentation and ensure compliance with internal policies.

-Support budgeting and cost tracking for IT purchases.

Process & Documentation

-Maintain accurate records of IT assets, procurement transactions, and support tickets.

-Contribute to process improvements in workplace support and procurement workflows.

-Prepare reports on asset utilization, procurement status, and support metrics.

QUALIFICATIONS & EXPERIENCE:

-English proficiency.

-Diploma or Bachelors Degree in Information Technology, Business Administration, or related field.

-6-8 years of experience in IT support and/or procurement operations.

-Familiarity with IT asset management tools and procurement systems.

-Basic understanding of workplace technologies and collaboration platforms.

-Ability to work independently and collaboratively across teams.

-Good documentation skills

BENEFITS:

-13th-month salary calculated based on actual working time at INNOTECH.

-Healthcare Insurance for all employees

-Healthcare Insurance for family

-Holiday celebrations

-Quarterly/project kickoff team-building budget.

-Monthly birthday parties with cakes.

-Laptop and monitor provided for work.

-Performance bonus plan.

-Employee referral bonus: 2,000,000 10,000,000 VND (depending on level/role).

-Annual company trips / Football / Badminton / YEP.

-Learning and certification support.

-A value-oriented, international working environment with a flexible culture.