IT Systems Engineer

Job responsibilities:

• Provide daily IT user support (local and remote) to restore service quickly and minimize downtime
• Open and manage ServiceNow incident and request tickets
• Manage user accounts and system access (Hallmark systems such as PLM, ERP, file servers)
• Maintain and monitor network devices and internet links
• Support system monitoring and tuning to ensure IT systems are stable to support business operation and meet US InfoSecurity Requirements
• Coordinate with management to submit and track approved device purchases and fulfill additional IT equipment requirements
• Engage vendors to request, evaluate, and compare quotations and service levels to ensure best value and meet with business needs
• Prepare and manage master agreements, sales contracts, and relevant appendixes to ensure continuity, compliance, and cost control
• Request and track payment processes
• Maintain asset records to support asset management, audit readiness, and budgeting
• Create and maintain user manuals
• Prepare daily reports to facilitate business operations in procurement, accounting, and supplier management.
• Deliver support and training during application deployment, user acceptance testing, and aid the creation of user manuals.
• Implement business process automation initiatives, including reporting and system workflow optimization.

Requirements:

• Degree/Higher Diploma holder in Computer Science / IT or related discipline
• Over 5 years solid working experience in IT Infrastructure (e.g. Network, System, Storage, VM, Telecommunication, End-point devices) and End-user / HelpDesk support.
• ITIL/MCSE/CCNA qualification is required
• Experience in Datacenter Facilities and Operations / VMware virtualization / Data Backup and Disaster Recovery systems / Microsoft Windows Server & AD server administration and support is a definite advantage
• AWS Associate Architect/PMP /CDCP/CISSP certifications are advantages
• Good knowledge of switches, router and firewall support (Cisco / Checkpoint / SSL VPN Tunnel)
• Good knowledge of network layer 2, layer 3 and routing protocol including TCP/IP, Ethernet and VLAN
• Knowledge of SAP, Ariba and T-SQL, Power platform i.e. PowerBi, Power Automate, Power App
• Excellent communication skills with all levels of user and vendor management
• Good command in written and spoken English
• Strong work ethic & responsibility, Problem-solving & analytical, Resilience & patience

Please apply with full resume and expected salary to People and Culture Department via email [Confidential Information].