Job responsibilities:

1. Daily Operations & User Support

Provide daily IT user support (local and remote) to restore service quickly and minimize downtime
Open and manage ServiceNow incident and request tickets
Manage user accounts and system access (Hallmark systems such as PLM, ERP, file servers)

2. Infrastructure & Security Management

Maintain and monitor network devices and internet links

· Support system monitoring and tuning to ensure IT systems are stable to support business operation and meet US InfoSecurity Requirements

Ensure 24/7 server room reliability to protect uptime and data (air conditioning, power supplies, physical security, fire protection, environmental sensors)

3. User Onboarding Support

Support new hire onboarding to ensure day-one productivity
Gather requirements from business teams for new devices and software

4. Procurement

Coordinate with management to submit and track approved device purchases and fulfill additional IT equipment requirements

· Engage vendors to request, evaluate, and compare quotations and service levels to ensure best value and meet with business needs

· Prepare and manage master agreements, sales contracts, and relevant appendixes

Request and track payment processes

5. Contract & Asset Lifecycle Management

Manage and maintain IT contracts to ensure continuity, compliance, and cost control (e.g., endpoint devices, network devices, TeamVoice, internet links, and maintenance for the server room, AV systems, and cloud services)
Maintain asset records to support asset management, audit readiness, and budgeting

6. Documentation & User Manual

Manage IT documentation (processes, systems, vendors, contracts)

· Create and maintain user manuals

7. Report Generation Support / Test Support & User Training

· Prepare daily reports to facilitate business operations in procurement, accounting, and supplier management.

· Deliver support and training during application deployment, user acceptance testing, and aid the creation of user manuals.

· Implement business process automation initiatives, including reporting and system workflow optimization.

Requirements:

· Degree/Higher Diploma holder in Computer Science / IT or related discipline

· Over 5 years solid working experience in IT Infrastructure (e.g. Network, System, Storage, VM, Telecommunication, End-point devices) and End-user / HelpDesk support.

· ITIL/MCSE/CCNA qualification is required

· Experience in Datacenter Facilities and Operations / VMware virtualization / Data Backup and Disaster Recovery systems / Microsoft Windows Server & AD server administration and support is a definite advantage

· AWS Associate Architect/PMP /CDCP/CISSP certifications are advantages

· Good knowledge of switches, router and firewall support (Cisco / Checkpoint / SSL VPN Tunnel)

· Good knowledge of network layer 2, layer 3 and routing protocol including TCP/IP, Ethernet and VLAN

· Knowledge on SAP, Ariba and T-SQL, Power platform i.e. PowerBi, Power Automate, Power App

· Excellent communication skills with all levels of user and vendor management

· Good command in written and spoken English

· Strong work ethic & responsibility: Highly dedicated, prioritize deadlines, take ownership of systems reliability.

· Quick to adapt and learn new skills in evolving tech environments, especially cloud, AI, and automation.

· Problem-solving & analytical: Logical, solution-oriented, calm under pressure during outages.

Resilience & patience: Handle repetitive maintenance and emergency troubleshooting calmly

IT Systems Engineer