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IT Helpdesk Engineer
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IT Helpdesk Engineer
pt. guna coalindo- Posted a month ago
- Be among the first 10 applicants
Job Description
DESKRIPSI PEKERJAAN
Provide Level 1 and Level 2 technical support via phone, email, and remote access, troubleshooting desktops, laptops, mobile devices, printers, and peripherals Support Microsoft Windows, Apple OS, and key applications (Microsoft, Acrobat, etc.), and manage company email Install, configure, and maintain endpoint devices, deploy OS images and software packages, and manage hardware inventory and IT asset records Perform workstation setup for new employees and office relocations Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues Support firewall, antivirus, and endpoint security solutions, ensuring compliance with IT security policies and reporting incidents promptly Coordinate with local vendors and regional IT teams, and support system maintenance, patching, and software updates
REQUIREMENT
Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline 2–4 years of experience in IT Helpdesk, Service Desk, or Technical Support, ideally supporting a regional user environment Proficient with Windows 10/11, Microsoft 365, Teams, Exchange Online, SharePoint Online, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), and endpoint security tools Strong troubleshooting, analytical, documentation, and organisational skills, with the ability to prioritise multiple requests and work both independently and collaboratively
DETAIL LOWONGAN
Provide Level 1 and Level 2 technical support via phone, email, and remote access, troubleshooting desktops, laptops, mobile devices, printers, and peripherals Support Microsoft Windows, Apple OS, and key applications (Microsoft, Acrobat, etc.), and manage company email Install, configure, and maintain endpoint devices, deploy OS images and software packages, and manage hardware inventory and IT asset records Perform workstation setup for new employees and office relocations Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues Support firewall, antivirus, and endpoint security solutions, ensuring compliance with IT security policies and reporting incidents promptly Coordinate with local vendors and regional IT teams, and support system maintenance, patching, and software updates
REQUIREMENT
Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline 2–4 years of experience in IT Helpdesk, Service Desk, or Technical Support, ideally supporting a regional user environment Proficient with Windows 10/11, Microsoft 365, Teams, Exchange Online, SharePoint Online, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), and endpoint security tools Strong troubleshooting, analytical, documentation, and organisational skills, with the ability to prioritise multiple requests and work both independently and collaboratively
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
More Info
Key Skills
Wi-Fi
Microsoft Acrobat
endpoint security tools
Teams
Antivirus
About Company
Skills:
Microsoft 365, Microsoft Office 365, Endpoint Security, Windows Xp, Printer Support, Windows endpoint support, service desk ticket management, IT asset handling, Active Directory account administration, Windows 7-11, basic network troubleshooting
Skills:
Microsoft 365, Windows Xp, Printer Support, Windows endpoint support, service desk ticket management, endpoint security awareness, IT asset handling, Active Directory account administration, Microsoft O365, basic network troubleshooting
Skills:
Microsoft 365, Microsoft Office 365, Endpoint Security, Windows Xp, Printer Support, service desk ticket management, IT asset handling, Active Directory account administration, Windows 7-11, basic network troubleshooting
Skills:
Cloud Services, Antivirus, Firewall, Endpoint Security, It Service Management, Microsoft Technologies, Microsoft Windows, endpoint management, Apple operating systems, Microsoft Acrobat
Skills:
Identity Access Management, System Configuration, Software Installation, Azure, AWS, Microsoft 365 administration, Windows operating systems, Microsoft Office Excel, Azure AD Entra ID