Job Description

Job Purpose

Support day-to-day IT operations and enable digital initiatives across the organization, ensuring reliable end-user services, secure systems, and the effective use of AI and data.

Key Responsibilities

End-User Support: Deliver responsive technical assistance to staff and departments.
System Administration: Perform ongoing system monitoring and administration to ensure high availability.
AI & Digital Innovation: Assist in the deployment and support of AI tools and automation.
Data Analytics: Create and maintain data analytics dashboards and visualizations (e.g., Qlik, Talend).
Content Management: Oversee video development, maintenance, and the organization's intranet.
Technical Documentation: Maintain system flow diagramming and operational documentation.
General Duties: Perform other duties as assigned by the Head of IT to support SASCO's mission.

Qualifications and Skills Required

Diploma or Degree in IT, Information Systems, or a related field.
Min. 1 year of IT experience
Problem-solving skills and the ability to communicate technical concepts clearly.
Ability to support after-hours or weekend work when maintenance windows or operational needs arise.
Familiarity with Microsoft 365 administration, endpoint management, basic scripting/automation, and service management tools.
Exposure to AI tools, data visualization platforms, and content creation workflows.
Understanding of PDPA and internal data-handling practices for staff and client information.

Mon - Fri, 8.30am to 5.30pm ..Work-life balance
Permanent role with benefits
Office at Labrador Park (near MRT)