International E-Commerce Specialist

1. WORKING INFORMATION

• Working hours: 09:00 – 18:00, Monday to Friday
• Working location: Tan Binh District, Ho Chi Minh City
• Reports to: Ecommerce Lead / International Business Lead

2. JOB DESCRIPTION

The International E-Commerce Specialist owns the end-to-end performance of CHAUTFIFTH's online sales platforms across international markets — primarily Singapore, Malaysia and other Southeast Asian markets. This is a hands-on commercial role covering platform operations, international campaign execution, livestream management, dealer/distributor coordination and performance reporting. The right candidate is fluent in English, commercially driven and comfortable operating independently across multiple markets simultaneously.

2.1. Platform Operations & Listing Management

• Set up, optimise and maintain product listings across international platforms — Shopee SG/MY, TikTok Shop SG/MY and Shopify (global).
• Ensure listing accuracy, visual consistency and SEO-aligned content tailored to each market and language.
• Coordinate with the Graphic Designer and Content teams for market-specific creative assets (thumbnails, banners, A+ content).
• Monitor and manage account health, platform ratings and compliance requirements for each international seller account.

2.2. Promotions & Campaign Execution

• Plan and execute platform promotions across international markets — flash sales, vouchers, bundle deals and mega campaign registrations (9.9, 11.11, year-end, local holidays, etc.).
• Manage brand participation in platform-initiated campaigns; brief assets and coordinate timelines with internal teams.
• Adapt promotional mechanics to local market behaviour and buying patterns in each target country.
• Monitor promotional performance in real time and adjust levers to hit campaign targets.

2.3. International Livestream Management

• Plan, schedule and manage TikTok Shop and Shopee Live sessions for international markets (Singapore, Malaysia, etc.).
• Coordinate and brief livestream hosts — including in-house hosts and external KOC/creator collaborations — ensuring content is market-appropriate and delivered in English.
• Oversee asset preparation, product selection and script framework for each session.
• Monitor live session performance (GMV, orders, peak viewers, conversion rate) and iterate on format, product mix and host briefing to improve results.
• Collaborate with the Marketing team on product hooks, content angles and promotional mechanics tailored to each international audience.

2.4. International Dealer & Distributor Management

• Identify, onboard and manage authorised dealers and distributors across target international markets.
• Serve as the primary point of contact for international partners — communicating in English on pricing, product availability, order fulfilment and brand guidelines.
• Coordinate with dealers on market-specific campaigns, stock planning and sell-through performance.
• Monitor dealer performance metrics; provide regular reporting and take corrective action where needed.
• Support the development of dealer agreements, pricing structures and operational SOPs for international distribution.

2.5. Performance Tracking & Reporting

• Own platform dashboards tracking GMV, orders, conversion rate, CTR, CPA, ROAS and return rate by platform, market and SKU.
• Conduct regular performance reviews across all international markets; identify gaps and propose data-backed improvements.
• Monitor competitor activity, pricing benchmarks and platform algorithm or policy changes in each market.

2.6. Inventory & Order Operations

• Coordinate with the Warehouse team on stock levels, replenishment planning and international order fulfilment timelines.
• Monitor order SLA compliance and resolve fulfilment issues or platform disputes across international accounts.
• Maintain clean and accurate operational data across all international seller accounts.

2.7. Customer Experience

• Monitor and respond to platform reviews, ratings and buyer inquiries across international platforms to maintain strong store scores.
• Collaborate with the Customer Service team to ensure a consistent, brand-aligned post-purchase experience for international customers.

3. REQUIREMENTS

• Minimum 2 years of experience in e-commerce operations across marketplace platforms and/or D2C (Shopify or similar); international market experience is strongly preferred.
• Hands-on familiarity with Shopee Seller Center, TikTok Shop and Shopify; experience operating international seller accounts is a significant advantage.
• Fluent English proficiency — written and spoken — is required. All international communications, partner coordination and reporting are conducted in English.
• Experience managing or coordinating with international dealers, distributors or B2B partners is a strong plus.
• Experience planning or managing livestream sessions for international markets is a significant advantage.
• Strong analytical mindset — able to pull, interpret and act on platform data independently.
• Understanding of international marketplace SEO and listing optimisation principles.
• Basic design literacy — able to brief creatives clearly or perform light asset edits independently.
• Detail-oriented, commercially driven and proactive; able to manage multiple markets and platforms simultaneously without losing accuracy.
• Fashion or lifestyle brand experience is a plus.

4. SALARY – BENEFITS

• Gross monthly salary: Negotiable based on qualifications and experience.
• 13th-month salary bonus.
• Annual performance bonus based on individual and company results.
• Full statutory insurance benefits (Social, Health and Unemployment Insurance) in accordance with Vietnamese Labor Law.

5. HOW TO APPLY

Please send your CV and Portfolio to:

[Confidential Information]

WHY CHAUTFIFTH

CHAUTFIFTH is a fashion brand committed to delivering a complete customer experience — from product design to bold brand storytelling through creative campaigns.

CREATIVITY & DEDICATION are the core values that define us.

We are not looking for employees. We are looking for team members who grow with the brand.

We seek individuals who are:

• Dedicated to delivering the highest service and brand standards.
• Honest and detail-oriented.
• Ambitious and eager to grow professionally.

Thank you for your interest in joining CHAUTFIFTH.

HR CHAUTFIFTH