Job Description
Job Title: EUC IT Desktop Support Technician
Job Type: Onsite, Full-time (5 days a week, 40 hrs/week)
Job Location:
102/6, Street 2, AMATA Industrial Zone, Long Binh Ward, Bien Hoa City, Dong Nai Province, Vietnam
9, Street Amata,Lot 311, Ind Zone Bien Hoa City, Long Binh
Job Requirements:
Technical Skills:
- 23 years of strong experience in IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues without impacting/violating hardware warranty or customer security compliance requirements.
- Hands-on experience in installing, troubleshooting, and fixing desktops, laptops, printers, and other computer peripherals, as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and ability to perform smart-hand activities under instruction at sites.
- Ability to lift and move computer equipment weighing up to 50 lbs.
- Expertise in desk-side support and PC break/fix, with basic administration of Windows OS and preferably MAC/Linux OS.
- Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart-hand support for peripheral and networking hardware (monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, etc.).
- Strong troubleshooting skills with systems and networks, including end-user network cabling issues.
- Experience in repeat call analysis and developing preventive actions.
- Experience in problem management.
- Familiarity with ticketing tools (ServiceNow / Remedy).
- Preferably holds an Associate Degree in Electronics and CompTIA A+ Certification.
- Additional OEM certifications (Dell, Toshiba, Lenovo, etc.) are a plus.
Non-Technical Skills:
- Strong customer management skills.
- Excellent oral and written communication skills.
- Ability to interact with customers at various levels.
- Driven, result-oriented, and passionate about work.
- Ability to work independently and as part of a team.
- Ability to complete tasks effectively with minimal supervision.
- Strong sense of ownership and urgency in meeting deadlines.
- Flexibility to work varied schedules when required.
