Information Technology Technical Support

Location KL Sentral, Malaysia

Language- Vietnamese

Salary - 4500RM + Up to 350RM Allowance

Position - Technical Support Representative (Telco Project)

Job Type - Permanent Position (Full Time)

Working Hours- 9 Hours shift including 1 hour break in between 7am to 7pm (Mon-Sun)

Relocation To Malaysia- Work visa/Employment Pass, 14days of Accommodation and Flight tickets will be provided by the Company.

Job Description

Eligibility Criteria-

- At least Diploma or Degree (IT/ Computer Science/ Engineering).

- Good English Command (B1 or B2)

Responsibilities-

- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

- Maintain basic knowledge of client products and/or services.

- Prepare complete and accurate work including appropriately notating accounts as required.

- Participate in activities designed to improve customer satisfaction and business performance.

- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.