Import Export Manager (Order Management)

Salary: Upto 50 Mil

Location: Binh Dinh

Job Description

1. Order Management:

Manage and oversee the complete sales order process, ensuring accuracy, timely confirmation, and clear communication with customers.

Coordinate with production, purchasing, QA, and warehouse teams to ensure order fulfillment aligns with deadlines and specifications.

2. Export Operations:

Handle and monitor all export shipment activities, including documentation preparation, booking containers, coordinating with freight forwarders, and ensuring timely customs clearance.

Communicate with customs, trade compliance offices, and related agencies to ensure full compliance with export regulations.

3. Import Operations:

Manage import processes for materials and equipment, including coordination with suppliers, HS code confirmation, and customs clearance.

Handle non-EPE import requirements, ECUS BOM operations, and preparation of CO application documents.

4. Issue Resolution:

Identify and resolve any delays or operational issues related to import/export processes to minimize disruption to production or delivery timelines.

5. Compliance and Government Liaison:

Ensure all import/export activities comply with Vietnamese laws and international trade regulations.

Maintain proactive communication with customs authorities and other regulatory bodies.

6. External Partner Management:

Build and maintain strong working relationships with freight forwarders, customs brokers, logistics providers, and other third-party vendors.

7. Team Leadership & Training:

Lead and manage the Sales & Order team; assign tasks, track performance, and mentor staff to ensure high productivity and adherence to company standards.

8. Client Communication:

Communicate directly with customers in English (both verbal and written) regarding order status, delivery timelines, and issue resolution.

9. Process Optimization:

Continuously improve internal procedures and SOPs related to order handling, shipment coordination, and documentation control to increase efficiency and accuracy.

10. Reporting & KPIs:

Prepare and deliver regular reports on order fulfillment, shipment performance, and customs clearance metrics. Monitor departmental KPIs to support strategic planning.

11. System Oversight:

Ensure accurate and timely entry of order and logistics data into ERP or order tracking systems. Support digital process improvements across the department.

12. Cross-functional Coordination:

Collaborate with Production, Purchasing, Finance, and QC teams to ensure smooth operations and proactive risk management throughout the order lifecycle.

Required Qualifications

Bachelors degree in International Business, Logistics, Supply Chain Management, or a related field

Required Working Experience

Minimum 5 years of relevant experience in export-oriented manufacturing, with at least 3 years in a managerial or supervisory role.

Deep understanding of Vietnamese import/export regulations, customs clearance, and Non-EPE operation procedures.

Strong leadership, communication, and problem-solving skills.

Familiarity with ECUS, BOM processes, and CO documentation requirements is highly preferred.

Proficient in Microsoft Office; experience with ERP systems (e.g., SAP, Oracle, or similar) is a strong advantage.

Required Language

Fluent in English (spoken and written)

Required Knowledge and Skills

• Has strong affinity and plan execution ability.
• Clear logical thinking, the ability to collect, organize, analyze data, and build a planning database, sensitive to numbers, and able to detect production data anomalies in a timely manner.
• Strong coordination and communication skills, able to handle unexpected abnormal affairs in a timely and effective manner.
• Has a strong sense of work responsibility and effectively controls waste in the production process.
• Able to handle emergencies.

Benefits

Social insurance, health insurance, and unemployment insurance benefits as per regulations.

Harmonious and friendly working environment.

Phone allowance and other support benefits according to Company regulations.

Opportunities for professional development and training.

Chance to work with a team of experienced and dedicated professionals.

Company culture that values teamwork, innovation, and customer service.