Job Description:
1.Data Analysis & Insight Generation:
- Analyze user behavior, content quality, and platform risks to identify experience gaps and root causes
- Develop analysis to quantify:
- Impact of unwanted poor performing actions from sellers/creators side on buyer trust & retention
- Trade-offs between control strictness vs growth
- Identify trends and emerging patterns to enable proactive governance
- Translate data into clear, actionable insights
- Research competitor and industry practice and adapt into scalable solutions
2. Experience-Focused Problem Solving
- Reframe platform issues (fraud, poor listings, low quality content) into buyer experience problems, not just policy violations
- Design and propose solutions such as:
- Preventive controls (early warning systems, nudges, guardrails)
- Detection improvements (data models, signals)
- Experience recovery mechanisms (faster resolution, reduced friction)
- Continuously evaluate whether controls improve or hurt user experience
3. Project Management & Execution
- Lead end-to-end governance initiatives across domains (Fraud, Listing Quality, Seller Ops, Risk, Product)
- Drive project planning, cross-functional alignment & execution tracking
- Ensure initiatives deliver measurable improvements in: Buyer experience, platform trust & safety & operational efficiency
Requirements:
- Bachelor's degree or equivalent
- 2-4+ years of experience in consulting, e-commerce, operations, or strategy roles
- Strong analytical thinking with ability to translate data into business and user insights
- Proven experience in project management and cross-functional stakeholder management
- Strong problem-solving skills with a structured approach (hypothesis-driven, data-backed)
- Excellent communication and presentation skills
- Proactive, ownership-driven mindset with ability to operate in a fast-paced environment
