FWD Summer Internship 2026 - Operations

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

FWD Vietnam was established in 2016 and is a member of FWD Group.For more information, please visit

About the Program:

The FWD Summer Internship Program offers students and fresh-graduates from all majors an exciting and differentiated experience with FWD Vietnam. The program will also equip you with necessary knowledge and skills in corporate world that will support your career success in the future.

We welcome you as a full-time contributor and an important part of the team where you will:

• Have an opportunity to support in the development of ideas, projects and strategies for the company to pursue the vision of changing the way people feel about insurance.

• Collaborate with team members and stakeholders on how to improve processes and maximize our efficiency.

• Get an inside view of what we do, why we do, and the people that make FWD a great place to work.

We are open opportunities in following functions: Agency, Bancassurance, Corporate Strategy Management, Finance, Information Technology & Operations, Human Resources, Marketing, Governance (including Legal, Compliance & Risk Management), Internal Audit.

Requirements:

• Current 3rd - 4th year students or fresh-graduates from all majors who are available to work full time from June to August.

• Minimum cumulative GPA of 7.0/10 or equivalent.

• Passionate for exploring Life Insurance Industry.

• Good at interpersonal & communication skills in both Vietnamese and English.

• Proficient in Microsoft Office.

• Proactive, willing to learn and grow with can-do attitude.

Recruitment Process:

• Application (15/04/2026 - 20/05/2026)

• HR & Functional Interviews

• Onboarding

You may submit your resume in this link so we can find suitable role in the following departments:

1. Policy Services:

• Support in preparing guidelines for Customer/Frontline/Agent, related to policy change and policy payment.

• Assist in policy services AML tasks.

• Other assigned tasks by line manager.

2. New Business & Underwriting:

• Check AML alerts for new business cases

• Perform admin checking to support underwriting assessment

• Prepare and issue underwriting correspondence: Declined / Postponed / NTU / Withdrawn letters

• Prepare and manage LCA (Letter of Conditional Acceptance)

• Receive, verify, and store medical invoices and clinic billing documents AND upload, archive Customer and Corporate documents

• Support Underwriting team in daily operations and audit/document requests.

3. Claims:

• Receive and register claim requests into the claim system

• Check clarity and legibility of claim document images (medical records, invoices, reports).

• Store claim documents according to internal filing guidelines.

• Support other tasks of the department.

4. Corporate Sales:

• Prepare documents and consolidate information from internal departments as requested.

• Support system testing activities, including test cases and defect tracking.

• Coordinate task progress and follow up with stakeholders when needed.

• Assist in drafting standard contracts and handling administrative documents.